IT Degree Apprentice
Found in: beBee jobs GB - 2 weeks ago
- Manning of the internal service desk with regards to allocating, prioritising, and responding to support tickets.
- Day to day checks and support of all internal and third-party systems.
- Provision of second line desktop/server support in a mixed technology environment of Windows & Mac.
- Research, resolve, and respond to all customer support queries/issues received via phone, email, or ticketing system.
- Maintain an organised daily structure, working to assigned jobs & projects within an adequate time frame.
- Create, review, and maintain documentation as/where required.
- Involvement in new projects including implementation of 3rd party solutions and in-house developed solutions.
The training you will be getting
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 6 Digital and Technology Solutions Professional Degree Apprenticeship.
What to expect at the end of your apprenticeship
The role offers long term security and the opportunity to progress into a permanent position.
Requirements and prospects
Desired skills and personal qualities
Communication skills, Customer care skills, Microsoft Client, Server solutions, Windows Server, Active Directory, DHCP & DNS, Experience troubleshooting, Microsoft365, Willingness to learn, Self motivated, Able to prioritise tasks, Time management skills, Friendly and professional, A methodical approach, Remain calm under pressure
Qualifications
GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential
Other UCAS points (Grade 104) Essential
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