Customer Service Advisor

4 weeks ago


Norwich, Norfolk, United Kingdom Major Recruitment Norwich Full time

Major Recruitment are pleased to be working with one of the World's largest Postal Service company's.

We are looking for a Customer Service Advisor to join our clients established team at their Norwich Depot.

Do you have a 'Can do' attitude?

Are you passionate about your work and adopt a "Right First Time" approach to everything you do?

Can you work on your own as well as in a busy team?

Hours:

Monday to Friday (Apply online only)

Salary:

From 24.310

Responsibilities:

  • To ensure all communication with customers is in a professional and timely manner and resolved to the customers satisfaction using the appropriate channels.
  • Develop a full understanding of our clients services, products and operating systems
  • Managing corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.
  • Promote self-service and alternative products to new and existing customers
  • Attend regular meetings/briefs held by the Customer Service Centre Management team. Contribute ideas to change and improve the customer experience and the performance of the team.

Skills and Experience required:

  • Planning and organisation skills with the ability to multitask whilst working under pressure.
  • Customer focus and attention to detail.
  • Excellent communication and listing skills.

This is a Temp to Perm position, you will initially be employed by Major Recruitment for a 8 week period before switching to a permanent contract with our client.

Major Recruitment ltd act as a Recruitment Business for all temporary and temp to perm positions.

INDER



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