Customer Service Representative

7 days ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

About the Role:

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team at Anglian Home Improvements. As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service.

Key Responsibilities:

  • Customer Interaction: Engage with customers to address inquiries, resolve issues, and provide assistance.
  • Problem Solving: Analyze customer concerns and proactively identify solutions to enhance customer satisfaction.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries.
  • Communication Skills: Exhibit outstanding communication skills to convey information clearly and professionally.
  • Team Collaboration: Collaborate with colleagues to share insights and contribute to a positive team environment.

Qualifications:

  • Previous experience in a customer service role is preferred but not mandatory.
  • Strong communication skills and the ability to empathize with customers.
  • Problem-solving aptitude and the capacity to think on your feet.
  • Excellent organizational skills and attention to detail.
  • A positive attitude and a commitment to delivering exceptional customer service.

Why Work with Us:

  • We offer a comprehensive benefits package, including 31 days holiday, increasing to 33 days after 2 years' service.
  • We prioritize employee well-being with benefits such as birthday off annually, discounted gym memberships, 24hr remote access to a doctor, and online fitness classes.
  • We foster a positive work environment with frequent internal incentives and rewards.
  • We support our employees' personal growth with paid time off annually to volunteer.
  • We offer a wide range of discounts and freebies through our staff purchase scheme.


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