Customer Service Representative
7 days ago
About the Role:
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team at Anglian Home Improvements. As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive top-notch service.
Key Responsibilities:
- Customer Interaction: Engage with customers to address inquiries, resolve issues, and provide assistance.
- Problem Solving: Analyze customer concerns and proactively identify solutions to enhance customer satisfaction.
- Product Knowledge: Develop a deep understanding of our products and services to effectively guide customers through their queries.
- Communication Skills: Exhibit outstanding communication skills to convey information clearly and professionally.
- Team Collaboration: Collaborate with colleagues to share insights and contribute to a positive team environment.
Qualifications:
- Previous experience in a customer service role is preferred but not mandatory.
- Strong communication skills and the ability to empathize with customers.
- Problem-solving aptitude and the capacity to think on your feet.
- Excellent organizational skills and attention to detail.
- A positive attitude and a commitment to delivering exceptional customer service.
Why Work with Us:
- We offer a comprehensive benefits package, including 31 days holiday, increasing to 33 days after 2 years' service.
- We prioritize employee well-being with benefits such as birthday off annually, discounted gym memberships, 24hr remote access to a doctor, and online fitness classes.
- We foster a positive work environment with frequent internal incentives and rewards.
- We support our employees' personal growth with paid time off annually to volunteer.
- We offer a wide range of discounts and freebies through our staff purchase scheme.
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