Customer Service Representative

2 months ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

We're seeking two individuals to join our team as Call Centre Advisors, working evenings and weekends. As a Call Centre Advisor, you'll have the opportunity to engage with current or interested parties, turning conversations into leads for our sales team.

This role involves calling prospective customers at their request or speaking with them online, listening to their needs, and guiding them through our product ranges. You'll also be responsible for securing appointments for our sales team to meet with customers and complete sales.

To succeed in this role, you'll need to be focused, have strong communication skills, and a professional telephone manner. You'll work in a team environment, following direction and contributing to meeting set targets through your product knowledge and excellent customer service.

Key Responsibilities:

  • Engage with prospective customers through phone or online conversations
  • Listen to customer needs and provide product guidance
  • Secure appointments for sales team meetings
  • Meet sales targets through product knowledge and customer service

Requirements:

  • Excellent verbal communication skills
  • Desirable skills in telesales, retail, estate agency, or customer service
  • Basic IT skills
  • Ability to work in a team and follow direction
  • Self-motivation

Benefits:

  • Competitive salary and performance-related bonus
  • 31 days holiday, increasing to 33 days after 2 years' service (pro rata)
  • Well-being benefits, including birthday off, discounted gym memberships, and more
  • Frequent internal Call Centre incentives and rewards
  • Paid time off to volunteer
  • Discounted staff purchase scheme
  • Break-out games room

At Anglian Home Improvements, we're committed to creating an inclusive working environment and culture for our employees. We recruit based on merit, regardless of protected characteristics, and strive to align our policies with up-to-date government guidance on reducing the spread of respiratory infections in the workplace.



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