Customer Service Representative
2 months ago
Job Title: Customer Service Advisor
Job Type: Temporary
Industry: Insurance
Location: Norwich City Centre
Job Description:
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at a leading insurance provider based in Norwich. As a Customer Service Advisor, you will be the first point of contact for customers when they need to make a claim. Your primary responsibility will be to gather relevant information and provide an outstanding customer experience.
Key Responsibilities:
- Deliver professional customer communications (verbal, written and digital)
- Be the first point of contact for customers
- Direct customers to the correct department
- Capture data on feedback forms to improve future workflow processes
- Update customer information on CRM while adhering to GDPR regulations
- Provide professional and effective telephony cover for the business
Requirements:
- Excellent communication skills - both verbal and written
- Fluent English
- Team player
- Reliable, hard working and punctual individual
What We Offer:
- Free parking available on site
- Weekly or monthly pay available
- Potential option of working on a hybrid basis
About Us:
Pertemps TM is a leading recruitment agency providing temporary and permanent staffing solutions to businesses across various industries. We are committed to delivering exceptional service and supporting our clients in achieving their goals.
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