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Service Advisor

2 months ago

Norwich, Norfolk, United Kingdom Jago Consultants Full time

Job Summary:

Jago Consultants is seeking an experienced Service Advisor to join our team in Norwich. As a Service Advisor, you will play a crucial role in ensuring the highest level of customer satisfaction and service quality.

Key Responsibilities:

  1. Maximise Service Profitability: Utilise professional sales techniques to increase service revenue and drive business growth.
  2. Sell Additional Products and Services: Effectively promote and sell additional products and services to customers, ensuring a seamless customer experience.
  3. Customer Awareness: Ensure customers are aware of all products and services available, providing expert advice and guidance.
  4. Customer Service: Maintain a high level of customer satisfaction by responding promptly to customer queries, resolving issues efficiently, and providing exceptional service.
  5. Team Collaboration: Work closely with sales, parts, and workshop teams to ensure seamless communication and effective service delivery.
  6. Administrative Tasks: Maintain accurate records, complete paperwork, and ensure compliance with health and safety, environmental, and company policies.

Requirements:

Previous experience in the automotive industry is preferred. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.

Working Hours:

Monday to Friday 8:00am – 6:00pm and alternate Saturdays 8:30 – 1:00pm.