Complaints and Customer Experience Lead

Job Description We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with...

Are you a people person who is passionate about providing exceptional customer experience? After a review of our operational practices, we are thrilled to announce an exciting opportunity to welcome four new Customer Experience Assistants to our growing team! These roles are offered on a 12-month fixed term contract/secondment to work in our new...

**Customer Experience Manager** Birmingham Full Time - Monday Would you like to be part of a strong leadership team? Are you passionate about streamlining processes, implementing new ideas of working and customer care? Gleeson Recruitment Group are recruiting for a Customer Experience Manager to work for a business that creates some of the worlds finest...

Fully Remote - 3 Months Temporary **About Our Client**: My client is a large housing association looking for a temporary Complaints Officer to join their organisation for a minimum of 3 months. Act as the first point of contact for formal complaints in the organisationEnsure that complaints are dealt with in line with the Ombudsman's requirements and...

_Complaints Officer _ A great opportunity for an experienced individual looking to be involved in a successful growing social housing business which is very focused on ‘’making a difference’’. **Our Organisation**: Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in...

**PALS/Complaints Officer - Immediately Required** Duration: 3 Months initially (rolling-contract) Location: Birmingham (on-site) Hours: Full time - 9am-5pm (7.5 Hours daily) Pay Rate: £14.28 - £15.97 Per Hour (Holiday Inclusive) An exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector...

Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...

**About Us** Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year. As a **Complaint Handler** your responsibilities will include: - Coordinate office activities and...

Are you passionate about driving standards to provide an excellent customer experience?We are currently looking for a Customer Experience Assistant to join our growing team on a 12-month fixed term contract/secondment.In this diverse role, you will be a key point of contact for all incoming contact for the Customer Experience team from both internal and...

We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This position requires excellent communication skills, strong organizational abilities, and the ability to effectively manage time. **Duties**: - Assist customers with inquiries...

**Are you passionate about driving standards to provide an excellent customer experience?** We are currently looking for a Customer Experience Assistant to join our growing team on a **12-month fixed term contract/secondment.** In this diverse role, you will be a key point of contact for all incoming contact for the Customer Experience team from both...

Customer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...

The post holder will provide confidential and comprehensive administrative support to the Complaints team ensuring that the needs of the service are met. The post holder will support the team in ensuring complaints are responded to effectively, efficiently and sensitively whilst meeting all statutory requirements and supporting the Trust's governance...

We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy working in a fast-paced environment and have strong communication skills. **Responsibilities**: - Assist customers with...

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be the first point of contact for our customers, providing excellent service and support. This is a great opportunity to work in a dynamic and fast-paced environment, interacting with a diverse range of...

An exciting opportunity has arisen for a Complaints & Governance Coordinator to support the Dental Division Governance Team. The post is based at the Birmingham Dental Hospital & School of Dentistry at Pebble Mill. This post forms part of the Dental Divisional Governance Team, working alongside and collaborating jointly with another Complaints and...

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...

**Job summary**: We are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham. We are looking for someone who is friendly, pays great attention to detail, has an excellent telephone manner and has previous experience of working in an...

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Complaints, Chargebacks & Collections Operations Lead - Working...

Customer Experience Data & Insight Team Lead **Job Req ID**:29215**Posting Date**:7 Feb 2024**Function**:Data & AI**Location**:Snowhill, Birmingham, United Kingdom**Salary**:Competitive with great Benefits**Why this job matters** You will bring your personal expertise to a team who are collectively accountable for end to end Customer Experience and service...