Head of Support Services

2 months ago


Middlesbrough, United Kingdom 83zero Full time

Role: Head of Support Services

Location: Middlesbrough (Hybrid, 2-3 days in the office)

Salary: £75,000 to £95,000 per annum



Are you ready to lead a dynamic IT support team and ensure the smooth operation of technology services? Join a forward-thinking UK-based software company, a leader in construction-specific software solutions, and help drive their ongoing digital transformation.



About the Role:

As the Head of Support Services, you will be responsible for delivering reliable, resilient, and secure technology services across the business. You will lead the IT service desk, ensuring the availability and reliability of the systems, processes, and platforms that power day-to-day operations. Collaborating with teams from Customer Services, Solution Delivery, and Engineering, you’ll anticipate and meet the evolving IT demands driven by digital transformation initiatives.



Key Responsibilities:

  • Lead and develop the IT support services team through coaching, mentoring, and training.
  • Manage service level agreements (SLAs) with internal and external stakeholders.
  • Maintain and update the service catalogue and asset inventory for internal users and business units.
  • Drive continuous service improvement, using metrics, KPIs, and customer feedback to assess performance.
  • Oversee the change management process, ensuring changes are controlled to minimise disruption.
  • Manage service incidents and problems, ensuring swift resolution and clear communication.
  • Monitor and manage IT service capacity and performance to meet future demand.
  • Ensure compliance with industry standards and regulations governing IT services.
  • Promote a culture of continuous improvement within the IT service delivery function.



What You’ll Need:

  • Proven experience in IT service delivery, ideally within a technology or managed services environment.
  • A strong track record of managing changes to IT services with minimal disruption.
  • Leadership experience with excellent communication and interpersonal skills.
  • Knowledge of ITIL or ISO20000-based service delivery functions.
  • Experience in presenting at CIO/Board level.



Desirable Skills:

  • Experience implementing ITIL v4 practices.
  • Knowledge of the UK construction industry and its supply chain.
  • Experience in IT budgeting, risk management, and vendor management.

If you’re looking for an opportunity to lead a high-performing IT support team and drive service excellence, we’d love to hear from you



  • Middlesbrough, United Kingdom CV-Library Full time

    Role: Head of Support Services Location: Middlesbrough (Hybrid, 2-3 days in the office) Salary: £75,000 to £95,000 per annum Are you ready to lead a dynamic IT support team and ensure the smooth operation of technology services? Join a forward-thinking UK-based software company, a leader in construction-specific software solutions, and help...


  • Middlesbrough, United Kingdom 83zero Ltd Full time

    Role: Head of Support ServicesLocation: Middlesbrough (Hybrid, 2-3 days in the office)Salary: £75,000 to £95,000 per annumAre you ready to lead a dynamic IT support team and ensure the smooth operation of technology services? Join a forward-thinking UK-based software company, a leader in construction-specific software solutions, and help drive their...


  • Middlesbrough, United Kingdom 83zero Full time

    Role: Head of Support Services Location: Middlesbrough (Hybrid, 2-3 days in the office) Salary: £75,000 to £95,000 per annum Are you ready to lead a dynamic IT support team and ensure the smooth operation of technology services? Join a forward-thinking UK-based software company, a leader in construction-specific software solutions, and help drive their...

  • Head of Function

    5 months ago


    Middlesbrough, United Kingdom Ministry of Justice Full time

    Salary 1 - £65,758 - £76,728 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - North East City/Town 1 - Middlesbrough Building/Site 1 - NPS 160 ALBERT ROAD MIDDLESBROUGH, TS1 2PZ Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band C Post Type 1 - Permanent Working Pattern 1 - Full Time Role Type 1 -...


  • Middlesbrough, United Kingdom Thirteen Full time

    **Head of Housing Services** **Hybrid work approach** **Salary £77,175 (pay award pending)** At Thirteen, we're more than just a housing provider - we're a cornerstone of the communities we serve. With a rich history spanning decades, we're dedicated to ensuring every individual in our properties feels safe, supported, and empowered to thrive. With a...

  • Support Professional

    4 weeks ago


    Middlesbrough, Middlesbrough, United Kingdom Creative Support Full time

    We are seeking a dedicated and compassionate Support Worker to join our team at Creative Support, a non-profit provider of person-centred support for individuals with learning disabilities, mental health needs, physical disabilities, and other support needs.The successful candidate will provide personal care, practical, and emotional support to people with...

  • Support Professional

    4 weeks ago


    Middlesbrough, Middlesbrough, United Kingdom Creative Support Full time

    We are seeking a dedicated and compassionate Support Worker to join our team at Creative Support, a non-profit provider of person-centred support for individuals with learning disabilities, mental health needs, physical disabilities, and other support needs.The successful candidate will provide personal care, practical, and emotional support to people with...


  • Middlesbrough, Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled and motivated nurse to join our Neurorehabilitation service as a Head Injury Support Nurse. The successful candidate will have a proven ability to lead, inspire, and engage all members of the multi-disciplinary team.Main ResponsibilitiesThe post holder will support patients who have suffered major traumatic brain...


  • Middlesbrough, Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced and skilled nurse to join our Neurorehabilitation service as a Head Injury Support Nurse. The successful candidate will have a proven ability to lead, inspire and engage all members of the multi-disciplinary team.Main ResponsibilitiesThe post holder will support patients who have suffered major traumatic brain injury...


  • Middlesbrough, Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled and motivated nurse to join our Neurorehabilitation service as a Head Injury Support Nurse. The successful candidate will have a proven ability to lead, inspire, and engage all members of the multi-disciplinary team.The ideal candidate will have significant experience of caring for patients who have sustained a head...

  • Support Worker

    3 months ago


    Middlesbrough, United Kingdom Creative Support Full time

    We are recruiting a Support Worker for our Floating Support Service in Middlesbrough. Here, we support people with a learning disability and/or mental health needs within their own home or out in the community. This may include support with domestic tasks and home maintenance, emotional support, social inclusion, financial management with paying household...


  • Middlesbrough, United Kingdom Thirteen Group Full time

    As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England, Yorkshire, and the Humber region. Thirteen Group currently manages 35,000 homes providing a safe place to live for more than 73,000 people across the region. Thirteen prides itself on not just providing a home but also offering help...


  • Middlesbrough, United Kingdom Thirteen Group Full time

    As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England, Yorkshire, and the Humber region. Thirteen Group currently manages 35,000 homes providing a safe place to live for more than 73,000 people across the region. Thirteen prides itself on not just providing a home but also offering help...


  • Middlesbrough, United Kingdom Thirteen Group Full time

    As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England, Yorkshire, and the Humber region. Thirteen Group currently manages 35,000 homes providing a safe place to live for more than 73,000 people across the region. Thirteen prides itself on not just providing a home but also offering help...


  • Middlesbrough, United Kingdom Thirteen Group Full time

    As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England, Yorkshire, and the Humber region. Thirteen Group currently manages 35,000 homes providing a safe place to live for more than 73,000 people across the region. Thirteen prides itself on not just providing a home but also offering help...

  • Support Worker

    6 months ago


    Middlesbrough, United Kingdom Walsingham Support Full time

    Do you want to finish your day knowing you've made a genuine difference to someone's life? Are you passionate about helping others to achieve their goals - not matter how big or small? Then we have the job for you! About us Walsingham Support are a charity that has been supporting people with learning disabilities, autism, brain injuries and complex needs...


  • Middlesbrough, United Kingdom Thirteen Group Full time

    Job Description As a charitable housing association, Thirteen exists to provide housing and support services across the North East of England, Yorkshire, and the Humber region. Thirteen Group currently manages 35,000 homes providing a safe place to live for more than 73,000 people across the region. Thirteen prides itself on not just providing a home but...


  • Middlesbrough, Middlesbrough, United Kingdom Creative Support Full time

    We are seeking a dedicated Care and Support Professional to join our team at Creative Support, a non-profit provider of person-centred support for individuals with learning disabilities, mental health needs, physical disabilities, and other support needs.The successful candidate will provide personal care, practical, and emotional support to people with...

  • Support Professional

    3 weeks ago


    Middlesbrough, Middlesbrough, United Kingdom Creative Support Full time

    We are seeking a Support Professional to provide person-centred care to individuals with learning disabilities and complex needs in Middlesbrough.Your role will involve:Providing emotional and practical support with personal care needs, household tasks, and medicationCollaborating with service users, their families, and professionals to provide a consistent...

  • Head of Fundraising

    17 hours ago


    Middlesbrough, United Kingdom CV-Library Full time

    Your new company Do you want to work for a company that makes a real difference? Your new role Head of Fundraising What you'll need to succeed We are looking for a Head of Fundraising to lead and develop our fundraising department and strategy, ensuring the financial sustainability of our services. This role is crucial in securing the necessary...