Head of Technology Services
3 weeks ago
About the Role
At 83zero, we are looking for a highly skilled Adult Services Senior Manager to join our team as the Head of Support Services. This is an exciting opportunity to lead a high-performing IT support team and drive service excellence.
You will be responsible for delivering reliable, resilient, and secure technology services across the business, leading the IT service desk, and ensuring the availability and reliability of systems, processes, and platforms that power day-to-day operations.
The ideal candidate will have a strong track record of managing changes to IT services with minimal disruption and knowledge of ITIL or ISO20000-based service delivery functions.
The salary for this role is approximately £60,000 - £80,000 per annum, depending on experience.
Responsibilities:
- Lead the IT service desk, ensuring the availability and reliability of systems, processes, and platforms that power day-to-day operations
- Manage service level agreements (SLAs) with internal and external stakeholders
- Maintain and update the service catalogue and asset inventory for internal users and business units
- Drive continuous service improvement, using metrics, KPIs, and customer feedback to assess performance
- Oversee the change management process, ensuring changes are controlled to minimise disruption
- Manage service incidents and problems, ensuring swift resolution and clear communication
- Monitor and manage IT service capacity and performance to meet future demand
- Ensure compliance with industry standards and regulations governing IT services
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