IT Services Manager

1 week ago


Middlesbrough, Middlesbrough, United Kingdom 83zero Full time
About the Role

We are seeking an experienced IT professional to fill the position of Head of Support Services. The ideal candidate will have a proven track record in managing changes to IT services with minimal disruption and possess strong leadership skills.

The Head of Support Services will oversee the IT service desk, manage service level agreements (SLAs) with internal and external stakeholders, and maintain and update the service catalogue and asset inventory. They will also drive continuous service improvement using metrics, KPIs, and customer feedback.



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