IT Service Excellence Manager

3 days ago


Middlesbrough, Middlesbrough, United Kingdom 83zero Full time £75,000 - £95,000
Excellence in IT Service Delivery

We're looking for an exceptional IT Service Excellence Manager to join our team at 83zero. As the Head of Support Services, you will be responsible for delivering high-quality IT services that meet the evolving demands of our business. This role involves leading the IT service desk, ensuring the availability and reliability of systems, processes, and platforms that power day-to-day operations.

The successful candidate will have a strong track record of managing changes to IT services with minimal disruption. They will also have knowledge of ITIL or ISO20000-based service delivery functions and experience implementing ITIL v4 practices. IT budgeting, risk management, and vendor management are also highly valued skills.

This role offers opportunities for professional growth and development, including leading and developing the IT support services team through coaching, mentoring, and training. You will manage service level agreements (SLAs) with internal and external stakeholders, maintain and update the service catalogue and asset inventory for internal users and business units. Driving continuous service improvement using metrics, KPIs, and customer feedback is also key. Estimated salary: £65,000 - £85,000 per annum.

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