Operational Excellence Manager

2 weeks ago


Middlesbrough, Middlesbrough, United Kingdom CV-Library Full time

About Us:

The Tees Maritime Cluster is committed to shaping the future of the maritime sector, supporting members in navigating challenges through workforce development, skills enhancement, and sustainable practices.

We aim to drive innovation, ensure competitiveness, and equip the sector with the talent necessary to thrive in a rapidly evolving global economy.

Position Summary:

The Operational Delivery Manager will oversee the planning, execution, and delivery of programmes designed to enhance the future skills landscape within the maritime industry.

This role requires a dynamic professional who can align the organisation's strategic goals with actionable initiatives, manage stakeholder relationships, and ensure the success of projects that strengthen workforce capabilities and industry sustainability.

Key Responsibilities:

  • Design, develop, and implement programmes aimed at identifying and addressing skills gaps in the maritime sector.
  • Oversee project timelines, budgets, and resources to ensure successful delivery of objectives.
  • Monitor and evaluate programme effectiveness, using data to inform decision-making and refine strategies.
  • Ensure compliance with organisational and external regulatory frameworks.
  • Coordinating channels of communication both internally and externally via a number of medias to include management of the Cluster website, e-comms circulated to a variety of audiences;

Operational Oversight:

  • Manage operational logistics for programme delivery, including organising events, workshops, interactive sessions, etc.
  • Develop and maintain documentation, including project plans, progress reports, and post-implementation reviews.
  • Advocate for innovation and digitalisation within training and education to future-proof the industry workforce, while enhancing productivity and reducing friction in international trade.

Essential Qualifications & Experience:

  • Proven experience in programme or project management ideally within a membership organisation, maritime sector, or skills development context.
  • Strong organisational, operational management and administrative skills, with a track record of delivering complex programmes on time and within budget.
  • Excellent stakeholder management and communication abilities, including experience working with diverse groups.
  • Knowledge of workforce development, skills funding mechanisms, or training frameworks.

A competitive salary of £38,000 per year is offered, along with opportunities for professional development and networking. This full-time, permanent position is based in Middlesbrough, with some opportunity for UK travel and hybrid working available.



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