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Head of Technical Support

3 weeks ago

Middlesbrough, Middlesbrough, United Kingdom 83zero Full time
Detailed Job Description

The Head of Support Services will lead the IT support services team through coaching, mentoring, and training. They will collaborate with teams from Customer Services, Solution Delivery, and Engineering to anticipate and meet evolving IT demands.

Key responsibilities include managing service incidents and problems, overseeing the change management process, and monitoring and managing IT service capacity and performance. The successful candidate must ensure compliance with industry standards and regulations governing IT services and promote a culture of continuous improvement within the IT service delivery function.