Collections Officer

2 weeks ago

Houghton Regis, United Kingdom Peabody Full time
The vacancy
An exciting opportunity has come up for a Collections Officer to join our vibrant Collections Team on a full time and permanent basis based at our Houghton Hall office, LU5.
What you’ll need:
* Experience in a customer facing environment dealing with debt collection, ideally in a housing environment or similar.
* Experience and understanding of rent arrears, possession action including attending court and evictions.
* Experience and understanding in welfare benefits, universal credit and housing benefit.
* Be confident in using Microsoft packages.
* Proven time management, negotiation, and prioritisation skills.
* The ability to work under pressure in a target focused environment.
* Full UK driver’s licence and access to a vehicle.
* GCSE Maths and English, Grade 4 or above or equivalent.
If this sounds like you, we want to hear from you
A bit about the role:
As a Collections Officer, you will be the first point of contact for effectively managing tenant arrears with a strong focus on income collection maximisation and customer relations.
Exhausting a set of agreed policies and procedures and through using data to ensure the delivery of a rent collection and arrears service which meets targets whilst helping customers to manage debt and sustain their tenancies.
Some of the key results for the role include:
* Maximising cash collection, reducing rent arrears and preventing evictions and thereby sustaining tenancies.
* Embodying Peabody’s values and demonstrating excellent customer service.
* Adapting to changing internal and external factors and legislation and maximising collaboration with the Financial Inclusion and support teams.
This role will require a minimum of 1 - 2 days a week in the Houghton Hall office however this role will be covering Edmonton, Potters Bar and surrounding areas.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here's just a few of the benefits for working at Peabody:
* Flexible and hybrid working (depending on the role)
* Up to 30 days’ annual holiday plus bank holidays
* Competitive salaries that are benchmarked regularly against current market rates
* Two additional paid volunteering days each year
* Flexible benefits scheme, including family friendly benefits and access to a discount portal
* 4 x salary life assurance
* Up to 10% pension contribution
Are you ready to apply?
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Collections Officer, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Closing Date: 02 July 2024
Interviews will be face to face and taking place Wednesday 10th July 2024.
Contract type Permanent
Weekly hours Monday - Friday 09:00 - 17:00

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