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Collections Officer

3 months ago

Houghton Regis, United Kingdom Peabody Full time

An exciting opportunity has come up for a Collections Officer to join our vibrant Collections Team on a full time and permanent basis based at our Houghton Hall office, LU5.

What you’ll need:

Experience in a customer facing environment dealing with debt collection, ideally in a housing environment or similar. Experience and understanding of rent arrears, possession action including attending court and evictions. Experience and understanding in welfare benefits, universal credit and housing benefit. Be confident in using Microsoft packages. Proven time management, negotiation, and prioritisation skills. The ability to work under pressure in a target focused environment. Full UK driver’s licence and access to a vehicle. GCSE Maths and English, Grade 4 or above or equivalent.

If this sounds like you, we want to hear from you

A bit about the role:

As a Collections Officer, you will be the first point of contact for effectively managing tenant arrears with a strong focus on income collection maximisation and customer relations.

Exhausting a set of agreed policies and procedures and through using data to ensure the delivery of a rent collection and arrears service which meets targets whilst helping customers to manage debt and sustain their tenancies.

Some of the key results for the role include:

Maximising cash collection, reducing rent arrears and preventing evictions and thereby sustaining tenancies. Embodying Peabody’s values and demonstrating excellent customer service. Adapting to changing internal and external factors and legislation and maximising collaboration with the Financial Inclusion and support teams.

This role will require a minimum of 1 - 2 days a week in the Houghton Hall office however this role will be covering Edmonton, Potters Bar and surrounding areas.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here's just a few of the benefits for working at Peabody:

Flexible and hybrid working (depending on the role)

Up to 30 days’ annual holiday plus bank holidays

Competitive salaries that are benchmarked regularly against current market rates

Two additional paid volunteering days each year

Flexible benefits scheme, including family friendly benefits and access to a discount portal

4 x salary life assurance

Up to 10% pension contribution