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Homeownership Collections Team Lead
2 months ago
We are seeking a highly skilled and experienced Homeownership Collections Team Leader to join our team at Peabody. As a key member of our team, you will be responsible for leading and inspiring a team of Officers and Assistants in the timely collection of rent, ground rent, service charge, equity loan interest, and other sundry payments due to Peabody.
Key Responsibilities- Lead and inspire a team to consistently meet and exceed targets and deliver excellent customer service
- Results-focused with a high level of attention to detail and accuracy, ensuring all policies and procedures are adhered to
- Strong knowledge of best practice of the Housing Acts, Landlord and Tenant Act, and the Commonhold and Leasehold Reform Act
- Ability to provide complex case handling, including arrears recovery and complaint resolution
- Results-focused team player, experienced in managing others
- Knowledgeable in residential leases and freehold transfers
- Excellent communicator with strong collaborative skills
- Numerically proficient, including working with various data reports, Excel, and account transactions
- Comfortable taking legal action, including Court attendance
- Ability to provide support in the collection of former tenant arrears (general needs tenures) and aware of the heat billing collections process
- Full UK driving licence and access to a vehicle
- Eligible to work in the UK
Peabody is a leading social housing provider, and we offer a range of benefits to our employees, including:
- 30 days' annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family-friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution