Collections Officer

7 months ago


Houghton le Spring, United Kingdom UK Direct Business Solutions Ltd Full time

Hey there Join Our Awesome Team at UK Direct Business Solutions Limited as a Collections Officer

About Us:
At UK Direct Business Solutions Limited, we value relationships, delivering quality solutions, and finding joy in our day-to-day work. As a leading figure in the Energy Sector, we're acknowledged for our data-driven innovation, dedication to excellence for our team and clients, and outstanding team culture.

What's in it for You:
1. Extra Holiday Days: Score up to 3 extra days off each year just for sticking around and being awesome.

2. Onsite Starbucks: Get your caffeine fix with Starbucks coffee right here in the office. Because who doesn't love a good cup of joe?

3. Private Medical Cover: We've got you covered with private medical insurance for you and your crew. Stay healthy, stay happy

4. Refer a Friend Bonus: Know someone awesome? Refer them to us and pocket some extra cash. It's a win-win

5. Tusker Car Scheme: Need wheels? We've got a sweet car hire scheme to hook you up with affordable rides.

6. Loads of Holiday: Enjoy a whopping 32 days of holiday every year, including bank holidays. That's plenty of time to kick back and relax.

7. Monthly Leave Incentive: Get an extra day off every month as a little thank you for all your hard work. You've earned it

8. Financial Advice: Need some help with your finances? We've got you covered with private financial advice. Let's make those money moves together

9. Free Parking: Forget about parking headaches. We've got free onsite parking so you can roll up stress-free.

10. Casual Vibes: Rock your favourite jeans and tees because we're all about that casual dress code life.

Role Overview:
Reporting to the Business Operations Team Manager, the Debt Collection Agent will be responsible for contacting individuals and businesses with outstanding debts and negotiating repayment arrangements. This role requires a proactive and driven individual with excellent communication skills and a strong ability to negotiate.

Key Responsibilities:
Negotiate payment plans and settlements with debtors to recover outstanding balances.

Maintain accurate records of all communication and payment arrangements.

Conduct thorough research to locate debtors and verify contact information.

Follow up with debtors to ensure compliance with agreed-upon payment arrangements.

Provide support and assistance to debtors experiencing financial difficulties.

Adhere to legal and regulatory requirements governing debt collection practices.

Meet or exceed monthly targets for debt recovery and call quality.

Qualifications and Skills:
Previous experience in debt collection or a related field is required.

Strong communication and negotiation skills.

Ability to work independently and as part of a team.

Excellent organisational skills and attention to detail.

Ability to handle sensitive information with confidentiality.

Knowledge of commercial energy market (preferred).

Positive attitude and willingness to learn and adapt.

Proficiency in using CRM software and other relevant tools.

Ready to Join Us?

Job Title: Collections Officer

Reporting to: Business Operations Team Manager

Location: Office based in Durham. Location is flexible for the right person.

**Salary**: £25-30K

Job Overview:
Reporting to the Business Operations Team Manager, the Debt Collection Agent will be responsible for contacting individuals and businesses with outstanding debts and negotiating repayment arrangements. This role requires a proactive and driven individual with excellent communication skills and a strong ability to negotiate.

Key Responsibilities:
Negotiate payment plans and settlements with debtors to recover outstanding balances.

Maintain accurate records of all communication and payment arrangements.

Conduct thorough research to locate debtors and verify contact information.

Follow up with debtors to ensure compliance with agreed-upon payment arrangements.

Provide support and assistance to debtors experiencing financial difficulties.

Adhere to legal and regulatory requirements governing debt collection practices.

Meet or exceed monthly targets for debt recovery and call quality.

Qualifications and Skills:
Previous experience in debt collection or a related field is required.

Strong communication and negotiation skills.

Ability to work independently and as part of a team.

Excellent organisational skills and attention to detail.

Ability to handle sensitive information with confidentiality.

Knowledge of commercial energy market (preferred).

Positive attitude and willingness to learn and adapt.

Proficiency in using CRM software and other relevant tools.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company car
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- 8 hou



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