Collections Officer

1 month ago

HoughtonLeSpring, United Kingdom Gillespie Recruitment Full time
Gillespie Recruitment are delighted to be recruiting for the position of Collections Officer for our client based in County Durham.

Job Overview:nReporting to the Business Operations Team Manager, the Debt Collection Agent will be responsible for contacting individuals and businesses with outstanding debts and negotiating repayment arrangements. This role requires a proactive and driven individual with excellent communication skills and a strong ability to negotiate.

Key Responsibilities:nContact individuals and businesses with overdue debts via telephone, email, and written correspondence.nNegotiate payment plans and settlements with debtors to recover outstanding balances.nMaintain accurate records of all communication and payment arrangements.nConduct thorough research to locate debtors and verify contact information.nFollow up with debtors to ensure compliance with agreed-upon payment arrangements.nProvide support and assistance to debtors experiencing financial difficulties.nAdhere to legal and regulatory requirements governing debt collection practices.nMeet or exceed monthly targets for debt recovery and call quality.

Qualifications and Skills:nPrevious experience in debt collection or a related field is required.nStrong communication and negotiation skills.nAbility to work independently and as part of a team.nExcellent organisational skills and attention to detail.nAbility to handle sensitive information with confidentiality.nKnowledge of commercial energy market (preferred).nPositive attitude and willingness to learn and adapt.nProficiency in using CRM software and other relevant tools.

This role is based on site, therefore we will only accept applications from candidates based here in the Northeast.

If this role is of interest to you please do get in touch

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