Collections Officer

2 weeks ago

Houghton Le Spring Tyne and Wear, United Kingdom Gillespie Recruitment Full time
Job Description

Gillespie Recruitment are delighted to be recruiting for the position of Collections Officer for our client based in County Durham.

Job Overview:

Reporting to the Business Operations Team Manager, the Debt Collection Agent will be responsible for contacting individuals and businesses with outstanding debts and negotiating repayment arrangements. This role requires a proactive and driven individual with excellent communication skills and a strong ability to negotiate.

Key Responsibilities:

Contact individuals and businesses with overdue debts via telephone, email, and written correspondence.

Negotiate payment plans and settlements with debtors to recover outstanding balances.

Maintain accurate records of all communication and payment arrangements.

Conduct thorough research to locate debtors and verify contact information.

Follow up with debtors to ensure compliance with agreed-upon payment arrangements.

Provide support and assistance to debtors experiencing financial difficulties.

Adhere to legal and regulatory requirements governing debt collection practices.

Meet or exceed monthly targets for debt recovery and call quality.

Qualifications and Skills:

Previous experience in debt collection or a related field is required.

Strong communication and negotiation skills.

Ability to work independently and as part of a team.

Excellent organisational skills and attention to detail.

Ability to handle sensitive information with confidentiality.

Knowledge of commercial energy market (preferred).

Positive attitude and willingness to learn and adapt.

Proficiency in using CRM software and other relevant tools.

This role is based on site, therefore we will only accept applications from candidates based here in the Northeast.

If this role is of interest to you please do get in touch

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