Credit Control Agent

2 weeks ago

Poulton le Fylde, United Kingdom Utility Collections Ltd Full time

**Credit Control Agent**
- £25k to £31k + Bonus
- Poulton le Fylde, FY6 8JX
- Office based

**The role of Credit Control Agent**:

- Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
- Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query
- Negotiating and processing payments, or discussing and governing payment plans to fruition
- Identifying any potentially vulnerable customers and adapting your approach accordingly
- Identifying non-compliant customers and escalating their cases to the next operational step
- Achieving both Management and Client led KPI’s
- Account Managing your own portfolio throughout

**The ideal Credit Control Agent**:

- Organised and able to follow processes to deliver a high and consistent service
- Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
- Ability to stay calm under pressure and deliver accurate, factual information
- Well-presented and approachable
- Good communication & telephony skills
- Motivated to plan and efficiently manage own workload
- Proficient in Microsoft Office, and able to adapt to custom built CRM
- Experience within debt resolution and collections environment (Preferable but not essential)
- Experience within utility industry (Preferable but not essential)

**About the Company**:
Your experience of being a telephone-based Collections Agent has probably felt transactional to this point, it’s repetitive and the experience can be tough.

It’s different at Utility Collections, we are a fast-growing debt recovery scale-up.

We partner with energy suppliers and their customers become our clients. Those business energy consumers are usually facing pretty unique circumstances and you’ll need to take a consultative approach to work here.

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