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Customer Service Host

3 months ago

Chertsey, United Kingdom Thorpe Park Full time

Customer Service Host - Chertsey, Surrey

Job Type: Full Time - Seasonal (Fixed End Date)

Details:

  • Location: Thorpe Park Resort, KT16 8PN
  • Hours: Full Time, 5 days per week or agreed Part Time
  • Pay: £11.61

What will I do?

  • This role is back of house focusing on emails, live chat, and social media channels
  • Email communications and phone calls to guests
  • Respond to guest feedback and enquiries via Social media channels (Facebook, Instagram and X)
  • Use our live chat service, messaging guests
  • Report any trends in feedback to management on a regular basis
  • Deal with both feedback and enquiries both pre and post visit, ensuring we keep to our agreed SLA Response time
  • Provide a bespoke service to all guests and resolve feedback to the highest standard
  • Shifts are normally 9am - 5pm, Monday-Sunday with some differing hours during event periods in line with park opening times

Qualifications & Experience

An ideal candidate would have:

  • Effective communication skills
  • Good computer skills
  • Communicate clearly with guests via Phone, Email and Social media.
  • Ability to keep on brand while using creativity in responses to guests
  • Show us you are guest obsessed by being positive and helpful to ensure our guests have an awesome day.

Benefits

Join our team of THRILLMAKERS at the UK's Favourite theme Park Thorpe Park and in return you will get:

  • 20 FREE tickets to any Merlin attractions worldwide
  • 25% discount in our retail shops and restaurants
  • Opportunities to develop and have a longer term career in Merlin
  • Free bus from Staines station to the Resort for all employees
  • 40% discount online off LEGO, and much more

As part of the Merlin Entertainments family, we're also aligned with Charities including The SEA LIFE Trust and Merlin's Magic Wand Children's Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship.

If successful through the application process, you will be invited for an interview. If you have any questions or if you require any assistance at the event, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.