Customer Service Host

6 months ago


Chertsey, United Kingdom Thorpe Park Resort Full time

Roles & Responsibilities:
**Customer Service Host**

**Details**:
**Location**:Thorpe Park, KT16 8PN

**Vacancies**:Full time and Part time positions available

**What will I do?**
- This role is back of house
- Deal with both feedback and enquiries both pre and post visit ensuring we keep to our agreed SLA Response time
- Provide a bespoke service to all guests and resolve feedback to the highest standard
- Shifts are normally 9am - 5pm
- Respond to guests feedback and enquiries via Social media channels (Facebook, Instagram and Twitter)

Qualifications & Experience:
We are recruiting for **Full Time** and **Part Time** Positions.

**No previous experience required**, just **enthusiasm** and **eagerness** to learn

Show us you are **guest obsessed** by being **positive** and **helpful** to ensure our guests have an **awesome** day.

**Benefits**:
**Join our team of THRILLMAKERS at the UK’s Favourite theme Park Thorpe Park and in return you will get**:

- 20 FREE tickets to any Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- Opportunities to develop and have a longer term career in Merlin
- Free bus from Staines station to the Resort for all employees
- 40% discount online off LEGO, and much more

As part of the Merlin Entertainments family, we’re also aligned with Charities including The SEA LIFE Trust and Merlin’s Magic Wand Children’s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more here

Pay Range: GBP £10.67/Hr.


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