Spa Host

Job Vacancy: Spa Host at Foxhills Collection

Are you a friendly and organized individual with a passion for providing exceptional customer service? Foxhills Collection is currently seeking a dedicated Spa Receptionist to join our team and be the first point of contact for guests visiting our luxurious spa facilities.

Position: Spa Receptionist
Location: Foxhills Collection
Type: Part-Time 24-32 hours per week, includes every other week end and 1 evening.

About Us:
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class spa facilities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.

Responsibilities:

• Welcome and greet guests in a warm and friendly manner as they arrive at the spa reception area
• Assist guests with scheduling appointments, providing information on available treatments, packages, and promotions, and answering inquiries about spa services
• Handle phone calls and emails promptly and courteously, providing accurate information and assistance to guests
• Coordinate with spa therapists to ensure timely and efficient scheduling of appointments and services
• Maintain cleanliness and organization of the spa reception area, including desk, waiting area, and retail displays
• Process payments for spa services, retail purchases, and gift certificates, ensuring accuracy and confidentiality

Requirements:

• Previous experience in a customer service or receptionist role, preferably in a spa, hospitality, or retail environment
• Excellent communication and interpersonal skills, with a friendly and professional demeanor
• Strong organisational and multitasking abilities, with attention to detail
• Proficiency in computer systems and booking software
• Flexibility to work evenings, weekends, and holidays, as required by spa schedules and business needs

Benefits:

• Competitive salary package
• Opportunities for career advancement and professional development
• Staff discounts on accommodations, dining, and spa services
• Access to spa facilities and wellness programs
• A supportive and collaborative work environment

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK

Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants.

Select from a range of club membership options to unlock a world of leisure opportunities including one of Englands top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the countrys top fitness gyms. Foxhills members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more.

Visitors are welcome at selected events, or to stay overnight in the resorts 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling that you will always leave feeling better than when you arrived.

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