Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a Customer Service Representative to join our team in the UK and Europe. As a Customer Service Representative, you will provide a courteous, professional, efficient, and reliable first point of contact service to our customers.
Key Responsibilities:
- Processing orders, complaints, returns, and credits
- Maintaining customer accounts
- Resolving product or service complaints
- Managing incoming calls and emails
- Identifying customers' needs to ensure complete satisfaction
- Building and maintaining strong relationships through open communication
Requirements:
- Proven Customer Service experience
- Fluency in German with excellent English
- Excellent communication skills
- Friendly and professional telephone manner
- Familiar with CRM systems and practices
What We Offer:
- Salary up to £35,000 per annum
- Flexible benefits package
- Pension
- 25 days holiday
- Discretionary bonus
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