Customer Service Representative

4 weeks ago


Chertsey, Surrey, United Kingdom TEAM Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a Customer Service Representative to join our team in the UK and Europe. As a Customer Service Representative, you will provide a courteous, professional, efficient, and reliable first point of contact service to our customers.

Key Responsibilities:

  • Processing orders, complaints, returns, and credits
  • Maintaining customer accounts
  • Resolving product or service complaints
  • Managing incoming calls and emails
  • Identifying customers' needs to ensure complete satisfaction
  • Building and maintaining strong relationships through open communication

Requirements:

  • Proven Customer Service experience
  • Fluency in German with excellent English
  • Excellent communication skills
  • Friendly and professional telephone manner
  • Familiar with CRM systems and practices

What We Offer:

  • Salary up to £35,000 per annum
  • Flexible benefits package
  • Pension
  • 25 days holiday
  • Discretionary bonus


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