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Customer Service Coordinator for Emergency Department

1 month ago

Chertsey, Surrey, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Coordinator in the Emergency Department. This is a fantastic opportunity to work in a dynamic environment and make a real difference in the lives of our patients.

Job Summary

The successful candidate will be responsible for providing exceptional customer service to patients, visitors, and healthcare professionals. This will include registration on our Cerner IT program, admissions/discharge scanning, appointment booking, and working closely with the team to support the delivery of objectives.

Key Responsibilities

  • Registration on Cerner IT program
  • Admissions/discharge scanning
  • Appointment booking
  • Providing exceptional customer service to patients, visitors, and healthcare professionals

Requirements

To be successful in this role, you will need to have excellent communication skills, a positive attitude, and the ability to work well under pressure. You should also have experience in administration, customer service, and be proficient in using computer systems.

What We Offer

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also receive a comprehensive benefits package, including access to training and development opportunities.

About Us

Ashford & St. Peter's Hospitals NHS Foundation Trust is a leading provider of healthcare services in North-West Surrey. We pride ourselves on being a friendly and positive team who are customer care focused and work closely together under pressure.