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German Speaking Customer Service Representative
4 weeks ago
A successful operation with sites in the UK and Europe is seeking a German Speaking Customer Service Representative to join their Customer Services Team. As a key member of the team, you will provide a courteous, professional, efficient, and reliable first point of contact service to customers.
This role comes with a salary up to £35,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.
Key Responsibilities:
- Process orders, complaints, returns, and credits
- Maintain customer accounts
- Resolve product or service complaints by investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
- Manage incoming calls and emails
- Identify customer needs to ensure complete satisfaction
- Build and maintain strong relationships through open communication
- Support Key Account Managers in meeting personal and team sales targets
Requirements:
- Proven Customer Service experience
- Fluency in German with excellent English. An additional European Language is an advantage
- Excellent communication skills
- Friendly and professional telephone manner
