Cloud Support Engineer

2 weeks ago

Warrington, United Kingdom Cloud Decisions Full time

Cloud Support Engineer

Up to £30,000

Warrington


Do you have a passion for technology, a natural flair for customer service, and an innate curiosity for all things “geek”? If so, we want to hear from you


At this fast-growing enterprise cloud provider, the Technical Support Team is at the heart of everything. From fully managed cloud environments to cutting-edge connectivity services, they empower businesses to thrive.


Now, they are on the hunt for an enthusiastic Cloud Support Engineer to join our dynamic support team


Why You’ll Love This Role


As a Cloud Helpdesk Engineer, you’ll be part of a tight-knit team, tackling a variety of challenges daily—no two days are ever the same. You’ll primarily focus on first/second-line customer service support, working with some of the latest technologies (think Microsoft Azure) and leading brands.


This isn’t just another job; it’s an opportunity to:

  • Develop your skills and expertise in a fast-paced, hands-on environment.
  • Dive into exciting projects across the business as you grow.
  • Be part of a team where innovation and collaboration are at the forefront.


What’s in It for You?

Here’s what you can expect:

  • A unique, empowering culture where your ideas matter.
  • Mentorship and support from a leadership team committed to your success.
  • Access to cutting-edge technology and opportunities to work with every product in our toolkit.
  • A chance to enhance your expertise in both infrastructure and commercial settings.


Your Day-to-Day Responsibilities

Here’s a glimpse of what you’ll be doing:

  • Taking ownership of incidents and driving them to resolution.
  • Providing high-level, customer-focused support via our service desk.
  • Problem-solving and configuring office hardware/software.
  • Monitoring systems to proactively prevent issues.
  • Creating internal and customer reports.
  • Working with Microsoft Azure and liaising with 3rd-party vendors.
  • Occasionally visiting data center locations and customer premises.
  • Staying ahead of the curve by keeping up with the latest tech trends.


You’ll also be part of our on-call rota, ensuring our customers are supported around the clock.


What We’re Looking For

We value attitude just as much as skills. Here’s what you’ll need to succeed:


  • A true passion for technology and problem-solving.
  • Enthusiasm for learning and tackling new challenges.


Experience or knowledge of:

  • Azure
  • Windows Server or Windows Desktop
  • Active Directory
  • Basic TCP/IP networking
  • A positive attitude with a knack for communication.


Bonus points if you’re working toward Azure certifications


Ready to Make an Impact?

If this sounds like your kind of role, we’d love to hear from you


Apply here or reach out to Oli Ridley directly on Linkedin.

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