Cloud Solutions Specialist

17 hours ago


Warrington, Warrington, United Kingdom Cloud Decisions Full time

Job Summary

We are seeking a skilled Cloud Solutions Specialist to join our team at Cloud Decisions. As a key member of our Technical Support Team, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role

In this role, you will primarily focus on first/second-line customer service support, working with some of the latest technologies such as Microsoft Azure. You will also have the opportunity to develop your skills and expertise in a fast-paced, hands-on environment.

Your Responsibilities

  • Taking ownership of incidents and driving them to resolution.
  • Providing high-level, customer-focused support via our service desk.
  • Problem-solving and configuring office hardware/software.
  • Monitoring systems to proactively prevent issues.
  • Creating internal and customer reports.
  • Working with Microsoft Azure and liaising with 3rd-party vendors.
  • Occasionally visiting data center locations and customer premises.
  • Staying ahead of the curve by keeping up with the latest tech trends.

About You

We value attitude just as much as skills. Here's what you'll need to succeed:

  • A true passion for technology and problem-solving.
  • Enthusiasm for learning and tackling new challenges.

Experience or knowledge of:

  • Azure
  • Windows Server or Windows Desktop
  • Active Directory
  • Basic TCP/IP networking
  • A positive attitude with a knack for communication.

What We Offer

Here's what you can expect:

  • A unique, empowering culture where your ideas matter.
  • Mentorship and support from a leadership team committed to your success.
  • Access to cutting-edge technology and opportunities to work with every product in our toolkit.
  • A chance to enhance your expertise in both infrastructure and commercial settings.

Salary: £30,000 per annum



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