Technical Service Engineer
3 weeks ago
About Us
At Cloud Decisions, we're passionate about delivering exceptional customer service and technical support to our clients. Our team of experts is dedicated to helping businesses thrive in the cloud.
Job Title: Technical Service Engineer
We're seeking a highly skilled Technical Service Engineer to join our Technical Support Team. As a key member of our team, you will be responsible for providing technical support to our clients, resolving complex issues, and driving innovation in our services.
About the Role
You will work closely with our team to deliver exceptional customer service and technical support, utilizing your knowledge of cloud computing principles, Azure, and other technologies to drive results.
Your Responsibilities
- Taking ownership of incidents and driving them to resolution.
- Providing high-level, customer-focused support via our service desk.
- Problem-solving and configuring office hardware/software.
- Monitoring systems to proactively prevent issues.
- Creating internal and customer reports.
- Working with Microsoft Azure and liaising with 3rd-party vendors.
- Occasionally visiting data center locations and customer premises.
- Staying ahead of the curve by keeping up with the latest tech trends.
About You
We're looking for someone with:
- A strong background in IT and customer service.
- Excellent communication and problem-solving skills.
- A passion for technology and continuous learning.
Requirements
- Experience with Azure, Windows Server, Active Directory, and basic TCP/IP networking.
- Strong knowledge of cloud computing principles and best practices.
Salary: £30,000 per annum
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