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National Account Manager
2 months ago
Our Client, a market-leading service provider to the hospitality industry, are looking for a National Account Manager to drive commercial value. This role focuses on looking after existing businesses and tending to contracts ensuring they are commercially viable.
-Client Retention and Growth: Maintain and expand our national client portfolio.
- Relationship Building: Foster strong relationships with client hotels.
- Contract Management: Review, renew, and negotiate contracts and pricing.
- Team Oversight: Supervise area service managers for selected sites.
- Travel: Flexibility to travel and work nationally as required.
Responsibilities:
- Represent the company positively during client visits.
- Support the Senior Account Director in managing client accounts.
- Conduct monthly, quarterly, and annual review meetings.
- Ensure commercial contract viability.
- Handle day-to-day enquiries and provide full customer support.
- Train new customers and Area Service Managers.
- Liaise with the account management team on activities and issues.
- Attend service review meetings with customers and internally.
- Arrange customer visits to production facilities.
- Manage customer account closures.
- Draft price lists and proposals.
- Assist with drafting new customer contracts.
- Submit weekly and monthly reports.
- Report service or quality issues to General Managers.
- Fulfil other reasonable tasks for the benefit of the business.
Skills & Experience Required:
- Excellent people, planning, and organisational skills.
- Demonstrated flexibility with a hands-on approach.
- Strong relationship-building abilities.
- Experience in contract management and negotiation.
- Ability to manage multiple tasks in a fast-paced environment
