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Salesforce Transformation Delivery Manager

2 months ago

London England, United Kingdom Trustpilot Full time

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

We are looking for a skilled and experienced Salesforce Transformation Delivery Manager to take charge of a critical project, aimed at unifying our Customer Relationship Management (CRM) platforms into a single, cohesive data model. The primary focus of this project is to enhance both our customer and employee experiences, while also improving precision in financial reporting processes.

What you’ll be doing:

  • Lead and manage the end-to-end delivery of the Salesforce transformation project, ensuring alignment with Trustpilot's strategic objectives and business goals
  • Collaborate closely with cross-functional teams including IT, Sales, Marketing, and Customer Success to gather requirements, define project scope, and develop a comprehensive project plan
  • Direct the design and implementation of a unified CRM data model, leveraging Salesforce technologies and best practices to deliver optimal outcomes
  • Oversee the migration of data from existing CRM systems to the new unified platform, ensuring data integrity and accuracy throughout the process
  • Work closely with stakeholders at all levels to communicate project progress, manage expectations, and address any issues or concerns promptly
  • Lead and mentor a team of project resources, providing guidance, support, and expertise to ensure effective project delivery
  • Champion Agile methodologies and practices, leading sprint planning sessions, daily stand-ups, and retrospectives to promote continuous improvement and adaptability
  • Ensure compliance with relevant industry standards, regulations, and security protocols throughout the project lifecycle

Who you are:

  • Certified in relevant Salesforce qualifications, with a deep understanding of Salesforce CRM capabilities and architecture
  • Certified in Agile methodologies through Scrum Alliance, with hands-on experience in the execution of Agile transformation initiatives
  • Comprehensive knowledge of Project Management practices
  • In-depth knowledge of change and risk management within a large integrated environment
  • Proven history of effectively delivering large-scale transformation projects within complex, global organisations
  • Proven leadership skills with the ability to inspire and motivate cross-functional teams towards common goals
  • Advanced communication and stakeholder management skills, with the ability to effectively engage with diverse stakeholders at all levels of the global organisation
  • Analytical mindset with a focus on data-driven decision-making and continuous improvement.
  • Demonstrated ability to manage project budgets, resources, and timelines effectively.
  • Bachelor's degree in Business, IT, or a related field; relevant professional certifications or postgraduate qualifications

What's in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you

#LI-LP1

 

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 260 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal-opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.