Service Delivery Manager

1 week ago

Manchester, United Kingdom Metroline Ltd Full time

Service Delivery Manager

Location: South Manchester

Contract: Full time 38 hours per week, permanent

Are you ready to advance your career by joining our team as a Service Delivery Manager? If so, we would absolutely love to hear from you here at Metroline Manchester as we start our exciting journey as part of the Bee Network family


As a Service Delivery Manager at Metroline Manchester you will be responsible for overseeing the efficient and reliable operation of bus services in the Manchester area, under contract to Transport for Greater Manchester Bee Network at your depot. This role will ensure that all services meet and exceed customer expectations, comply with safety & regulatory standards. As a Service Delivery Manager you will lead and manage a team of local managers, supervisors and support staff, focusing on continuous improvement of service quality, punctuality, and customer satisfaction.


Why us?

Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city’s scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues.


Benefits

  1. Free Bus Pass for you
  2. Free on-site parking
  3. Company pension
  4. Enhanced paid maternity, paternity and adoption leave
  5. Free uniform
  6. Life insurance
  7. Enhanced company sick pay


Responsibilities

  • Operational Management: As a Service Delivery Manager you will regularly review service performance, identifying and addressing any issues related to delays, vehicle breakdowns, or other operational disruptions.
  • Team Leadership: Manage, mentor, and motivate a team of drivers, supervisors, and support staff, fostering a culture of teamwork, positivity, accountability, and excellence.
  • Customer Focus: Monitor customer service metrics and work with the team to continuously improve the passenger experience.
  • Compliance: Ensure all operations comply with local, regional, and national regulations, including health and safety standards.
  • Safety: Oversee regular Safety Checks &Audits, manage incidents and emergencies effectively - coordinating with external services and internal teams as necessary.

Continuous Improvement: Lead initiatives to enhance service efficiency, stay up to date with industry best practice & new technologies, review and identify areas of improvement

  • Stakeholder Management: Build and maintain strong relationships with key stakeholders including TfGM & regulatory bodies, work closely with the internal teams to align service delivery with business goals


About you

  • Experience within the industry in a similar role is essential
  • Excellent communication skills and the ability to motivate and engage a team
  • Experience of working within a trade union environment (essential)
  • Must have excellent understanding of the Driving Hours Regulations; Flexibility to adjust to ever changing industry demands and resilience to working under pressure.
  • Transport Manager CPC or willing to work towards

  • IT Service Delivery Manager

    4 days ago

    Manchester, United Kingdom Randstad Technologies Full time

    Job Description**Job Title:** IT Service Delivery Manager**Location:** Hybrid 2-3 days in office**Salary:** Open to the market depending on experienceA well-established, high-profile public sector organization is seeking a Senior IT Delivery Manager with a background in digitalization to join their project team on a 6-month contract. As a Senior IT Delivery...

  • IT Service Delivery Manager

    4 days ago

    Manchester, United Kingdom Randstad Technologies Full time

    Job Description**Job Title:** IT Service Delivery Manager**Location:** Hybrid 2-3 days in office**Salary:** Open to the market depending on experienceA well-established, high-profile public sector organization is seeking a Senior IT Delivery Manager with a background in digitalization to join their project team on a 6-month contract. As a Senior IT Delivery...

  • IT Service Delivery Manager

    11 hours ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job OverviewCRA GROUP LIMITED is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our service management team, you will be responsible for ensuring the delivery of high-quality IT services to our customers.Key ResponsibilitiesService Improvement: Develop and implement service improvement initiatives to enhance the...

  • IT Service Delivery Manager

    8 hours ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job OverviewCRA GROUP LIMITED is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our service management team, you will be responsible for ensuring the delivery of high-quality IT services to our customers.Key ResponsibilitiesService Improvement: Develop and implement service improvement initiatives to enhance the...

  • IT Service Delivery Manager

    2 days ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled IT Service Delivery Manager to join our team at CRA GROUP LIMITED. As a key member of our service delivery function, you will be responsible for managing the delivery of ICT services and ensuring that they meet the required service levels.Key ResponsibilitiesService Improvement: Develop and implement service...

  • IT Service Delivery Manager

    2 days ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled IT Service Delivery Manager to join our team at CRA GROUP LIMITED. As a key member of our service delivery function, you will be responsible for managing the delivery of ICT services and ensuring that they meet the required service levels.Key ResponsibilitiesService Improvement: Develop and implement service...

  • Service Delivery Manager

    15 hours ago

    manchester, United Kingdom Certain Advantage Full time

    Job DescriptionJob Title: Service Delivery ManagerJob Type: ContractLocation: Remote (with 2 days onsite in Central Manchester)Job Description:We are seeking an experienced Service Delivery Manager to join our team at Certain Advantage. As a Service Delivery Manager, you will be responsible for managing the service delivery of ICT services, defining service...

  • Service Delivery Manager

    12 hours ago

    manchester, United Kingdom Certain Advantage Full time

    Job DescriptionJob Title: Service Delivery ManagerJob Type: ContractLocation: Remote (with 2 days onsite in Central Manchester)Job Description:We are seeking an experienced Service Delivery Manager to join our team at Certain Advantage. As a Service Delivery Manager, you will be responsible for managing the service delivery of ICT services, defining service...

  • Service Delivery Manager

    12 hours ago

    Manchester, United Kingdom Certain Advantage Full time

    Job SummaryCertain Advantage is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the service delivery of ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.Key ResponsibilitiesManage a fully...

  • Service Delivery Manager

    9 hours ago

    Manchester, United Kingdom Certain Advantage Full time

    Job SummaryCertain Advantage is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the service delivery of ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.Key ResponsibilitiesManage a fully...

  • IT Service Delivery Manager

    3 days ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled IT Service Delivery Manager to join our team at CRA GROUP LIMITED. As a key member of our service management team, you will be responsible for ensuring the delivery of high-quality IT services to our customers.Key ResponsibilitiesService Improvement: Develop and implement service improvement initiatives to enhance...

  • IT Service Delivery Manager

    3 days ago

    Manchester, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled IT Service Delivery Manager to join our team at CRA GROUP LIMITED. As a key member of our service management team, you will be responsible for ensuring the delivery of high-quality IT services to our customers.Key ResponsibilitiesService Improvement: Develop and implement service improvement initiatives to enhance...

  • IT Service Delivery Manager

    4 days ago

    Manchester, United Kingdom Vital Human Resources Full time

    Job Title: IT Service Delivery ManagerJob Type: Full-timeLocation: Manchester or BlackpoolJob Description:We are seeking an experienced IT Service Delivery Manager to join our team at Vital Human Resources. As a key member of our organization, you will be responsible for managing the service delivery of ICT services, defining service level agreements (SLAs)...

  • IT Service Delivery Manager

    4 days ago

    Manchester, United Kingdom Vital Human Resources Full time

    Job Title: IT Service Delivery ManagerJob Type: Full-timeLocation: Manchester or BlackpoolJob Description:We are seeking an experienced IT Service Delivery Manager to join our team at Vital Human Resources. As a key member of our organization, you will be responsible for managing the service delivery of ICT services, defining service level agreements (SLAs)...

  • Service Delivery Manager

    4 days ago

    Manchester, United Kingdom Telcom Group Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Telcom Group. As a key member of our commercial arm, you will play a pivotal role in shaping and executing our delivery strategy.Key ResponsibilitiesLead a High-Performance Team: Establish and manage a high-performing delivery team by setting clear goals, fostering...

  • Service Delivery Manager

    5 days ago

    Manchester, United Kingdom Telcom Group Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Telcom Group. As a key member of our commercial arm, you will play a pivotal role in shaping and executing our delivery strategy.Key ResponsibilitiesLead a High-Performance Team: Establish and manage a high-performing delivery team by setting clear goals, fostering...

  • IT Service Delivery Manager

    4 days ago

    Manchester, United Kingdom Parity Professionals Full time

    Job DescriptionJob Title: IT Service Delivery ManagerJob Type: ContractLocation: ManchesterJob Description:We are seeking an experienced IT Service Delivery Manager to join our client, a prestigious healthcare organization, on a minimum 6-month contract. The successful candidate will be responsible for managing the service delivery of ICT services and...

  • IT Service Delivery Manager

    4 days ago

    Manchester, United Kingdom Netforte Consulting Limited Full time

    Job Description**Role Overview**We are seeking a highly skilled IT Service Delivery Manager to join our team at Netforte Consulting Limited. As a key member of our organization, you will be responsible for managing the service delivery of ICT services, ensuring that all service and support functions remain responsive to customer needs.Key...

  • IT Service Delivery Manager

    5 days ago

    Manchester, United Kingdom Parity Network Full time

    Job Title: IT Service Delivery ManagerJob Type: ContractLocation: ManchesterJob Description:We are seeking an experienced IT Service Delivery Manager to join our client, a prestigious healthcare organization, in their Manchester office. As a key member of the IT team, you will be responsible for managing the service delivery of ICT services and defining...

  • Service Delivery Manager

    2 weeks ago

    Manchester, United Kingdom Metroline Ltd Full time

    Service Delivery ManagerLocation: South ManchesterContract: Full time 38 hours per week, permanent Are you ready to advance your career by joining our team as a Service Delivery Manager? If so, we would absolutely love to hear from you here at Metroline Manchester as we start our exciting journey as part of the Bee Network family! As a Service Delivery...