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IT Service Delivery Manager

2 months ago

Manchester, United Kingdom Netforte Consulting Limited Full time
Job Description

**Role Overview**

We are seeking a highly skilled IT Service Delivery Manager to join our team at Netforte Consulting Limited. As a key member of our organization, you will be responsible for managing the service delivery of ICT services, ensuring that all service and support functions remain responsive to customer needs.

Key Responsibilities:

  • Define and implement service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
  • Manage a fully functioning multi-sourced service support team, focused on service availability and performance.
  • Ensure adequate reporting and service standards are met for their specific service.
  • Communicate and manage technical change with appropriate governance.
  • Develop and implement a programme of continual service improvement across the wider service delivery function.

Requirements:

  • 2 years of experience in service management, preferably with ITIL 4 foundation certification.
  • Experience with either ITIL or supporting Service Improvement.
  • Strong analytical and problem-solving skills, with the ability to maintain secure configuration and accurate information.
  • Excellent communication and leadership skills, with the ability to control IT assets and verify location and state of assets.

What We Offer:

  • A competitive pay rate of £300 per day, with opportunities for career growth and development.
  • A dynamic and supportive work environment, with a focus on service excellence and customer satisfaction.