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IT Service Delivery Manager

2 months ago

Manchester, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled IT Service Manager to join our team at CRA GROUP LIMITED. As a key member of our service delivery function, you will be responsible for managing the delivery of ICT services and ensuring that all service and support functions remain responsive to customer needs.

Key Responsibilities
  • Manage the service delivery of ICT services, ensuring that all technical change is communicated and managed with appropriate governance.
  • Define service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
  • Lead a fully functioning multi-sourced service support team focused on service availability and performance.
  • Develop and implement a programme of continual service improvement across the wider service delivery function.
Requirements
  • Proven experience in service improvement and IT service management.
  • Strong technical skills, including experience with ITIL or supporting service improvement.
  • Excellent communication and leadership skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.