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Service Delivery Manager

2 months ago

Manchester, United Kingdom Certain Advantage Full time

Job Summary

Certain Advantage is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing the service delivery of ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

Key Responsibilities

  • Manage a fully functioning multi-sourced service support team, focused on service availability and performance.
  • Ensure that all service and support functions remain responsive to customer needs.
  • Adequate reporting and service standards are met for their specific service.
  • All technical change is communicated and managed with appropriate governance.
  • A programme of continual service improvement is put in place across the wider service delivery function.

Requirements

  • Maintain secure configuration and accurate information.
  • Controlling IT assets in one or more significant areas, and verifying location and state of assets.
  • Experience applying ITIL and supporting Service Improvement.

About Certain Advantage

We are a recruitment agency that specializes in finding the best people for the job. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering.