Workplace Coordinator

4 weeks ago

London Area, United Kingdom Macro Full time

Facilities Coordinator Req: 29635 London


We are currently seeking a highly organized and detail-oriented Facilities Coordinator to join our team in London.


As a Facilities Coordinator, you will be responsible for ensuring the functioning and maintenance of our facilities. This includes overseeing repairs, managing vendor relationships and coordinating building projects.


You will fully establish and continually review client needs and expectations ensuring that systems, procedures and resources are in place to meet the clients expectations. You will monitor vendor performance to ensure they are working to complete/close tasks against established KPI’s, SLA’s and task resolution priorities


Main responsibilities will include:


CAFM – Daily triaging of tickets, advising the Macro operation team of any trends, recommendations or improvements.


Developing good working relationships with key vendors and ensuring services is aligned with client expectations with any shortfalls in service delivery being dealt with in a timely and effective manner through effective contract management.


Participating in regular vendor service reviews to ensure actions are documented and followed up.


Responsibility for office moves and changes, including the preparation of floor plans and end-to-end management of the project, including management of internal/external stakeholders.


Liaising with landlords/managing agents as required.


Overseeing the site operation manual and ensuring SOPs are created in line with client expectations and are reviewed and updated on a regular basis.


Having a good understanding of the contractual requirements and ensuring the change control process is followed if client engages Macro in any out-of-scope work.


Relationship management – become a recognised point of contact for the facilities operation and integrate with the client by building strong relationships with stakeholders.


The ideal candidate will have the following experience:


Educated to Higher National Diploma or a level standard (ideally in Facilities Management).


Professional qualification or business-related degree.


Recognised HS&E qualification (IOSH, NEBOSH).


Knowledge of RAMS/PTWs.


Facilities Management experience within a banking, financial institution or asset management company including management of suppliers, plus office moves and changes.


Experience of working across EMEA .


Ability to think "out of the box" and to bring creative solutions to the table.


Desire to progress and succeed.


Experience on the project management of office moves/changes.


Experience working in banking/wealth asset management sector.


Driven with a positive ‘can do’ attitude.


Ability to accept change and work flexibly.


High standards and level of attention to detail.


Problem solving experience and aptitude for multi-tasking.


Desire to take ownership of a problem and find the solution.


Ability to communicate effectively


Desire to understand how the service delivery model works.


Intermediate IT skills with a good working knowledge of Microsoft Word & Excel.


Experience of using FM Helpdesk ticketing/CAFM systems.



Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.

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