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Customer Service Account Manager

3 months ago

St Albans, United Kingdom Red Door Recruitment Full time
An opportunity has arisen to join a successful company that offer an excellent level of service at an exciting time of growth. You will be part of busy and supportive team, within a role where you will be managing a base of existing customers within the telecoms industry.
The company offer a friendly and fun environment with a family feel. The offer fantastic progression opportunities in the future, they have an ambitious expansion plan which will offer opportunities to grow and develop with the business.
This role will suit candidates with a customer service or sales background and a can-do attitude who want to join a business that offer interesting products and excellent opportunities to progress.
What’s in it for you?
* Salary: Up to £25k + bonus potential
* Hours: Monday to Friday 9-5.30pm
* 21 days holiday, increasing to 25 days with length of service
* Ability to buy an extra 5 days of holiday
* Birthday off
* Childcare vouchers
* Employee mobile package
* Progression opportunities
* Excellent training
* Progression opportunities
* Busy and fun working environment
Key Responsibilities:
* You will be part of the team that provides a remarkable service to customers, your key objective will be to establish relationships, identify opportunity and maximize customer retention
* Responsible for managing all aspects of the customer experience for a base of circa 250 business customers
* Supporting your customer base and exceeding their expectations.
* Identifying and creating opportunities that benefit your customers
* Attending customer visits for account reviews
* Gathering referrals from existing customers and converting those leads to new business customers
* Retaining existing customers
* Handling both incoming and outgoing customer sales and service calls
What the employer is looking for:
* 2 years + Customer Service, Sales, or Account Management experience
* Telecoms experience would be beneficial but not essential
* Excellent communication skills
* A proactive, positive attitude
* Office 365 knowledge competency
* Someone who thrives in fast paced environments and can easily adapt to change
* Proactive approach and ability to bring new ideas to the team
* Ability to forge lasting relationships with customers and partners
* Good time management skills and ability to prioritise workload