Customer Service Representative
1 day ago
We are seeking a highly skilled and enthusiastic Customer Support Advisor to join our team at Smart 10 Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via telephone, live chat, and email.
Key Responsibilities:- Respond to all incoming client queries in a timely and professional manner.
- Develop a thorough understanding of our company's products and services, including pricing.
- Resolve customer queries efficiently and effectively, ensuring a high level of customer satisfaction.
- Collaborate with the Customer Service Manager to develop and implement self-service help tools to enhance the customer experience.
- Support with new account openings and provide assistance to customers as needed.
- Previous experience in a customer services-based role, with a strong focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in Microsoft packages, including Word, Excel, and Outlook.
- 25 days' holiday + bank holidays (rising to 30 days after 2 years).
- Hybrid working arrangement, allowing for flexibility and work-life balance.
- Pension scheme and private medical insurance.
- Enhanced parental leave and gym membership discounts.
At Smart 10 Ltd, we value our employees and offer a supportive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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