Customer Service Representative

1 day ago


St Albans, Hertfordshire, United Kingdom Smart 10 ltd Full time
Customer Support Advisor

We are seeking a highly skilled and enthusiastic Customer Support Advisor to join our team at Smart 10 Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via telephone, live chat, and email.

Key Responsibilities:
  • Respond to all incoming client queries in a timely and professional manner.
  • Develop a thorough understanding of our company's products and services, including pricing.
  • Resolve customer queries efficiently and effectively, ensuring a high level of customer satisfaction.
  • Collaborate with the Customer Service Manager to develop and implement self-service help tools to enhance the customer experience.
  • Support with new account openings and provide assistance to customers as needed.
Requirements:
  • Previous experience in a customer services-based role, with a strong focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in Microsoft packages, including Word, Excel, and Outlook.
Benefits:
  • 25 days' holiday + bank holidays (rising to 30 days after 2 years).
  • Hybrid working arrangement, allowing for flexibility and work-life balance.
  • Pension scheme and private medical insurance.
  • Enhanced parental leave and gym membership discounts.

At Smart 10 Ltd, we value our employees and offer a supportive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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