IT Service Desk Analyst
2 days ago
Key Responsibilities:
Provide first-line technical support, troubleshooting, and resolution of IT-related issues across the business.
Monitor and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs), both internally and through external partners.
Work collaboratively to drive continuous improvement in IT service delivery and efficiency.
Assist IT staff and end-users to identify and resolve system and technical issues in a prompt and professional manner.
Support the implementation and maintenance of ITIL principles across the service desk team.
Handle out-of-hours escalations and provide on-call support when necessary.
Be involved in IT-related projects, including travelling to stores or third-party sites for EPOS IT deployments.
Key Requirements:
Proven experience in a technical support or service desk role, ideally in a retail environment.
Strong knowledge of retail IT systems and business processes.
Excellent customer service skills, with the ability to communicate technical issues to non-technical stakeholders.
Familiarity with ITIL frameworks and a commitment to embedding these principles.
Flexibility to work in a shift-based environment, especially during peak trading periods.
Willingness to travel as required to different company sites or partner locations.
Salary - £29K - £31K
This is a fantastic opportunity for an IT professional with a solid technical background and a passion for service excellence to join a thriving retailer.
If you have a desire to grow in a fast-paced, customer-focused environment get in touch with
-
IT Service Desk Analyst
2 weeks ago
Little Chalfont, United Kingdom CV-Library Full timeI am looking for an IT Service Desk Analyst for a leading multi-channel retailer based in the heart of the Thames Valley. As part of the IT Service Desk team, you will play a key role in delivering high-quality support services across their office, store, and warehouse teams. Key Responsibilities: Provide first-line technical support, troubleshooting, and...
-
IT Service Desk Analyst
3 weeks ago
Little Chalfont, United Kingdom CV-Library Full timeI am looking for an IT Service Desk Analyst for a leading multi-channel retailer based in the heart of the Thames Valley. As part of the IT Service Desk team, you will play a key role in delivering high-quality support services across their office, store, and warehouse teams. Key Responsibilities: Provide first-line technical support, troubleshooting, and...
-
IT Operations Analyst
5 months ago
Little Chalfont, United Kingdom Systematix Full timeSystematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse IT Operations network, for one of the world’s leaders in Life Sciences technologies. ABOUT THE PROJECT Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for our...
-
IT Service Desk Team Lead
2 days ago
Little Germany, Bradford, United Kingdom neam IT-Services GmbH Full timeIT Service Desk LeaderWe are seeking an experienced IT Service Desk Leader to join our team at neam IT-Services GmbH. As a key member of our IT team, you will be responsible for managing and developing our IT Service Desk, ensuring seamless incident processing and resolving recurring IT problems.Key Responsibilities:Manage and develop the IT Service Desk...
-
IT Analyst
1 week ago
Chalfont St Peter, Buckinghamshire, United Kingdom Attollo Solutions Limited Full timeJob Title: IT Analyst Circa £30,000, with 22 days holiday plus bank holidays and an additional day of leave for your birthday We are currently in search of a dedicated and customer-focused IT Analyst to join our dynamic team based in Chalfont St Peter. While the role does not require daily presence in the office, there is an expectation of regular on-site...
-
IT Operations Specialist
1 month ago
Little Chalfont, Buckinghamshire, United Kingdom Systematix Full timeAbout the RoleSystematix is seeking an experienced IT Operations Analyst to join their team in the South East England area. As an IT Operations Analyst, you will be responsible for providing support for our Executives and general IT Operations, including service desk, system administration, development, security, and support of all relevant IT...
-
IT Operations Specialist
1 month ago
Little Chalfont, Buckinghamshire, United Kingdom Systematix Full timeAbout the RoleSystematix is seeking an experienced IT Operations Analyst to join their team in the South East England area. As an IT Operations Analyst, you will be responsible for providing support for our Executives and general IT Operations, including service desk, system administration, development, security, and support of all relevant IT...
-
Service Desk Administrator
4 months ago
Chalfont Saint Peter, United Kingdom Sheridan Ward Recruitment Full timeincreases after service Team events **Related jobs**: **Service Desk Administrator**: **Chalfont St Peter**: **£20k - 23k per year**: **Featured** **More details** **Shortlist +** **Service Desk Administrator**: **Watford**: **£25k - 30k per year**: **Featured** **More details** **Shortlist +** **Customer Service Administrator**: **Uxbridge**: **£10...
-
IT Operations Specialist
5 days ago
Little Chalfont, United Kingdom Systematix Full timeSystematix is currently seeking an IT Operations Analyst to assist with the implementation of a diverse IT Operations network for a leading Life Sciences technology company.About the ProjectAs an Infrastructure Operations Analyst for the Client Technologies division, you will provide support for executives and general IT Operations, including service desk,...
-
IT Operations Specialist
1 month ago
Little Chalfont, Buckinghamshire, United Kingdom Systematix Full timeAbout the RoleSystematix is seeking an experienced IT Operations Analyst to join our team in the South East England area. As an IT Operations Analyst, you will be responsible for providing support for our Executives and general IT Operations, including service desk, system administration, development, security, and support of all relevant IT infrastructure,...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been safeguarding communities for over 25 years. Our people-first culture is built on trust, respect, and a passion for excellence.Job DescriptionService Desk Administrator RoleWe're seeking a skilled Service Desk...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full time{"title": "Service Desk Administrator", "description": "About the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
-
Service Desk Coordinator
1 month ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
-
Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Chubb Fire & Security Group. As a Service Desk Administrator, you will be responsible for providing exceptional customer service to our clients, responding to service requests, and collaborating with internal teams to resolve issues.Key...
-
Service Desk Coordinator
2 months ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...