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Custom Club Service Adviser
3 months ago
About the rolenAs our first point of contact for customers, the Custom Club Service Advisor plays a key role in the Mizuno Team. Providing first class B2B customer service experience, as well as communicating clearly on needs and expectations to the wider team including, the Assistant Manager – Production Admin, Credit Control team, Production and Warehousing teams and our Sales team.
Key tasks and responsibilities include;
Process custom-fit / head-only orders, advise customers of the status / lead time of orders and any part shortages.nEffectively handle any custom-fit order enquiries to ensure product specification is correct for the customer.nEfficiently and accurately manage calls and emails from internal and external customers relating to custom-fit / head-only orders.nWork closely with relevant departments to ensure highest level of service is provided to customers.nEnsure that customer and sales-force queries are resolved promptly and correctly.nEnsure incident reports relating to custom-fit / head-only orders are raised promptly to relevant warehouse detailing all discrepancies.nParticipating in training and other learning to expand knowledge of the custom order assembly process.
The role will be office based within our site in Cumbernauld.
The Benefitsn37 hour working weeknMonday – Friday working hoursnPension schemenMizuno staff discount on a wide range of productsnLeisure subsidy – contribution to your gym/golf membershipnEmployee Assistance ProgrammenRetail discount schemen33 days holiday including public holidays with additional days for long serving staff members
Your Skills and ExperiencenThe ideal candidate will have/be;nExcellent written and verbal communication skillsnCustomer focused with a positive and pleasant attitudenExcellent organisational skills with an ability to pay particular attention to detail.nGood IT skills including experience of using Excel, Word and Outlook.nTeam-player who can also work independently.
About the CompanynSince its foundation in 1906, Mizuno Corporation has developed products and services and utilized the value of sports under the management principle that “we will contribute to society through the advancement of sporting goods and the promotion of sports”. We will actively spread the value of sports even in everyday life and contribute to making people around the world happy through the power of sports.
