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Resident Liaison Officer

2 months ago

Royal Tunbridge Wells, United Kingdom ARC Group Full time
Job Title:         Resident Liaison Officer
Job Type:        Full-time, Permanent
Location:         Tunbridge Wells and surrounding areas
Rate:               £29,000 per annum + car allowance
Company, Project & benefits of a Resident Liaison Officer:
The Company Main Contractor and specialises in the following capacities: all forms of Roofing, External and Internal Refurbishment and Response Maintenance and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving personal, friendly, professional advice, are looking for a responsive Resident Liaison Officer to join their team working in Tunbridge Wells and the surrounding area. The RLO is required to fully liaise between the Client, Site Project Team & Residents verbally and in writing to progress required works with minimum disruption to residents while endeavouring to maintain steady workflow for Subcontractors. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role.
Responsibilities of a Resident Liaison Officer:
To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
Understand the works, programme and scope of works.
Provide site reports and updates for client and site management.
Prepare and distribute all communications to residents.
Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in.
Compile, devise and implement procedures and administration to compliment your role.
Be available for residents’ meetings, and meetings with the client as and when.
Site meetings
Housing officers, estate developments or joint management board meetings.
Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
Letter process for the neighbouring property’s explaining all works.
Regular checks on residents throughout the day and the end of the working day
Any claims, compensation and complaints are dealt within a time scale and with care.
Desirable Experience of a Resident Liaison Officer:
Occupied refurbishment knowledge
Health & Safety knowledge
Qualifications & Skills of a Resident Liaison Officer:
Excellent communication skills, both written and verbally
Customer care or sales background
Able to work on own initiative and devise system to suit role.
Ability to work as part of a team.
Willingness to work outside in a construction environment.
Appreciation of site operatives
To work/Liaise with local schools, community leaders, youth workers and police.
BENEFITS OF WORKING FOR ARC
Working with one of East Anglia’s leading Recruitment agencies with 16 years within the marketplace, recruiting for many of the region’s leading companies.
In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
Weekly pay – with a 1 hour pay resolution guarantee.
Pension contribution (after 3 months continuous service).
On-going assignments.
Free access to our Health Assured scheme for you and your family.
Access to Free online training.
Application Process: If you would like more information on this position of a Resident Liaison Officer, or any other vacancy, please email your current CV through. This will be reviewed, and a member of the Team will be in contact