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Resident Liaison Officer
2 months ago
Must have driving license and access to own vehicle as the properties are spread in and between Leamington Spa and Stratford upon Avon
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance project in and around Leamington Spa. Based on sites in Leamington Spa and Stratford upon Avon you will be a vital link between the site team, residents, and clients. You will be working on an planned maintenance decarbonisation project, so prior knowledge of this is useful.
The role of Resident Liaison officer is to successfully facilitate communication between the site team, client and the residents, both verbally and in writing, to establish positive relationships. The primary objective is to ensure that all parties are kept informed of the required works, allowing the maintenance and construction work to be carried out with ease, as well as fielding any queries or complaints from the residents.
As Resident Liaison Officer you will be working on a project which involves planned maintenance refurbishments on social housing properties, where you will be accountable for:
Keep residents informed about project progress, communicating updates and any alterations to the schedule.
Serve as the primary contact point, delivering a courteous and flexible service to both residents and site staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.
The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:
Exceptional communication, people skills and the ability to work collaboratively
Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months +
Previous Customer service/customer care/complaints background is essential
Reliable, Good timekeeping and ability to work independently and as part of a team
Ambitious, innovative, and self-motivated
Ability to work as part of a team;
Good computer skills and knowledge of Microsoft office
Driving licence and own vehicle
If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career, we’d love to hear from you. Please contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer
