Resident Liaison Officer

1 month ago

Royal Leamington Spa, United Kingdom Build Recruitment Full time

Resident Liaison officer - Leamington Spa/ Stratford Upon Avon

Must have driving license and access to own vehicle as the properties are spread in and between Leamington Spa and Stratford upon Avon

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance project in and around Leamington Spa. Based on sites in Leamington Spa and Stratford upon Avon you will be a vital link between the site team, residents, and clients. You will be working on an planned maintenance decarbonisation project, so prior knowledge of this is useful.

The role of Resident Liaison officer is to successfully facilitate communication between the site team, client and the residents, both verbally and in writing, to establish positive relationships. The primary objective is to ensure that all parties are kept informed of the required works, allowing the maintenance and construction work to be carried out with ease, as well as fielding any queries or complaints from the residents.

As Resident Liaison Officer you will be working on a project which involves planned maintenance refurbishments on social housing properties, where you will be accountable for:

Keep residents informed about project progress, communicating updates and any alterations to the schedule.
Serve as the primary contact point, delivering a courteous and flexible service to both residents and site staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
Maintain meticulous records, adhering to company policies, and safeguard residents' contact information with utmost confidentiality.
The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:

Exceptional communication, people skills and the ability to work collaboratively
Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months +
Previous Customer service/customer care/complaints background is essential
Reliable, Good timekeeping and ability to work independently and as part of a team
Ambitious, innovative, and self-motivated
Ability to work as part of a team;
Good computer skills and knowledge of Microsoft office
Driving licence and own vehicle 
If you meet the criteria above and relish the idea of working for a well-established business where you will be supported to thrive in your career, we’d love to hear from you.  Please contact Lucy Van der Gucht at Build Recruitment on (phone number removed), or email (url removed) for more information.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer

  • Resident Liaison Officer

    2 weeks ago

    Royal Leamington Spa, United Kingdom Build Recruitment Full time

    Resident Liaison officer - Leamington Spa/ Stratford Upon AvonMust have driving license and access to own vehicle as the properties are spread in and between Leamington Spa and Stratford upon AvonWe are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned...

  • Resident Liaison Officer

    4 weeks ago

    Royal Leamington Spa, United Kingdom Randstad UK Holding Full time

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington SpaOffering a competitive salary of £33,000 + car allowance/ car and benefitsYou will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team, liaising with...

  • Resident Liaison Officer

    4 weeks ago

    Royal Leamington Spa, United Kingdom Randstad UK Holding Full time

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington SpaOffering a competitive salary of £33,000 + car allowance/ car and benefitsYou will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team, liaising with...

  • Resident Liaison Officer

    4 weeks ago

    Royal Leamington Spa, United Kingdom Randstad UK Holding Full time

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington SpaOffering a competitive salary of £33,000 + car allowance/ car and benefitsYou will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team, liaising with...

  • Resident Liaison Officer

    4 weeks ago

    Royal Leamington Spa, United Kingdom Randstad Construction and Property Full time

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington Spa Offering a competitive salary of £33,000 + car allowance/ car and benefits You will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team,...

  • Resident Liaison Officer

    4 weeks ago

    Leamington Spa, United Kingdom Randstad UK Holding Full time

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington SpaOffering a competitive salary of £33,000 + car allowance/ car and benefitsYou will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team, liaising with...

  • Resident Liaison Officer

    2 weeks ago

    Leamington Spa, United Kingdom Randstad UK Holding Full time

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington SpaOffering a competitive salary of £33,000 + car allowance/ car and benefitsYou will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team, liaising with...

  • Resident Liaison Officer

    1 week ago

    Leamington Spa, United Kingdom Randstad UK Holding Full time

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington SpaOffering a competitive salary of £33,000 + car allowance/ car and benefitsYou will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team, liaising with...

  • Resident Liaison Officer

    1 month ago

    Royal Leamington Spa, United Kingdom Michael Page Full time

    A well known social housing contractor are looking for an experienced Resident Liaison Officer to join their business due to a new contract win across Leamington Spa and Stratford Upon Avon. This role will cover a wide range of planned works across over 300 properties. Client Details This client are a social housing contractor who work nationally across a...

  • Resident Liaison Officer

    4 weeks ago

    Royal Leamington Spa, United Kingdom Michael Page Full time

    A well known social housing contractor are looking for an experienced Resident Liaison Officer to join their business due to a new contract win across Leamington Spa and Stratford Upon Avon. This role will cover a wide range of planned works across over 300 properties. Client DetailsThis client are a social housing contractor who work nationally across a...

  • Resident Liaison Officer

    4 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Randstad UK Holding Full time €33,000

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington Spa Offering a competitive salary of £33,000 + car allowance/ car and benefits You will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team,...

  • Resident Liaison Officer

    4 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Randstad UK Holding Full time €33,000

    Looking for an experienced Resident Liaison officer to join a leading Property Services Company based in Leamington Spa Offering a competitive salary of £33,000 + car allowance/ car and benefits You will be working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team,...

  • Resident Liaison Officer

    3 days ago

    Leamington Spa, Warwickshire, United Kingdom Randstad Construction and Property Full time

    Job Description**Job Title:** Resident Liaison Officer**Job Summary:** We are seeking an experienced Resident Liaison Officer to join our team at Randstad Construction and Property. The successful candidate will be responsible for delivering exceptional customer service, providing administrative support to our project team, and liaising with a diverse...

  • Resident Liaison Officer

    3 months ago

    Royal Borough of Greenwich, United Kingdom Wates Full time

    We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Greenwich area working on social housing decarbonisation fund (Solar PV, EWI, IWI, Loft Insulation, Ventilation, Heating). You will be delivering support to our residents on our social housing contracts.Key...

  • Resident Liaison Officer

    3 days ago

    Leamington Spa, Warwickshire, United Kingdom Randstad UK Holding Full time

    Job Summary:We are seeking an experienced Resident Liaison Officer to join our team at Randstad UK Holding. As a key member of our Property Services team, you will be responsible for delivering exceptional customer service and administrative support to our project team.Key Responsibilities:Liaise with a diverse customer base to ensure seamless communication...

  • Resident Liaison Officer

    3 days ago

    Leamington Spa, Warwickshire, United Kingdom Randstad UK Holding Full time

    Job Summary:We are seeking an experienced Resident Liaison Officer to join our team at Randstad UK Holding. As a key member of our Property Services team, you will be responsible for delivering exceptional customer service and administrative support to our project team.Key Responsibilities:Liaise with a diverse customer base to ensure seamless communication...

  • Customer Liaison Specialist

    3 days ago

    Leamington Spa, Warwickshire, United Kingdom Randstad Construction and Property Full time

    Job Description**Job Title:** Resident Liaison Officer**Job Summary:** We are seeking an experienced Resident Liaison Officer to join our team at Randstad Construction and Property. The successful candidate will be responsible for delivering exceptional customer service, providing administrative support, and liaising with residents in a professional and...

  • Project Liaison Coordinator

    3 days ago

    Leamington Spa, Warwickshire, United Kingdom Randstad Construction and Property Full time

    Job DescriptionWe are seeking an experienced Resident Liaison Officer to join our team at Randstad Construction and Property. As a key member of our Property Services team, you will be responsible for delivering exceptional customer service and providing administrative support to our project team.Key Responsibilities:Provide first-class liaison and...

  • Community Engagement Officer

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Randstad UK Holding Full time

    Position OverviewWe are seeking a skilled Resident Liaison Officer to enhance our operations within a prominent Property Services organization.Salary and BenefitsThis role offers a competitive remuneration package of £33,000 along with a car allowance and additional benefits.Key ResponsibilitiesDeliver exceptional service quality to our clients.Provide...

  • Community Engagement Officer

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Randstad UK Holding Full time

    Position OverviewWe are seeking a skilled Resident Liaison Officer to enhance our operations within a prominent Property Services firm.Key ResponsibilitiesProvide exceptional liaison and administrative support to the project team.Engage with a diverse range of clients and stakeholders.Ensure the delivery of top-notch service quality.CompensationWe offer a...