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Customer Relations Assistant

3 months ago

Swanley, United Kingdom Rayner Personnel Full time
Client Relations Assistant  - Swanley - £23-25,000
Full Time
Monday - Friday 9 - 5.30pm | Office based
 
Our Client provides inventory and compliance reporting services to the UK property markets. It was the UK’s first inventory management business to establish a successful franchise programme on the back of a strong nationwide brand.  Our clients  has since expanded its operation to provide compliance services and continues to grow. 
Job Description
 
The role of Client Relations Assistant  is to provide efficient and effective administration support to the Operations Team Leader and Operations team to ensure the smooth delivery of jobs for our National Clients. The role requires excellent customer service skills as well as a positive ‘can do’ approach, ability to multi task, prioritise and problem solve, able to work on your own initiative and calmly under pressure.
 
Key Functions:
Internal call handling
National account dashboard management on our bespoke system, KMS
Quality checking of reports
Booking or assignment of appointments in utilising KMS
Data entry
General administrative support for CRM’s  
Skill Sets:
Positive, outgoing personality with can do attitude
Problem solver, multi tasker, finisher
High attention to detail and methodical approach
Ability to prioritise and change priorities at short notice
Very process orientated
An exceptional communicator both on a telephone, electronic and face to face
Ability to work as part of a team as well as independently  
Key Working Relationships
National clients
Franchisees
Affiliates/Sub contractors
CRM
Team members  
The role will be based in the office in Swanley working 9-5.30 Monday to Friday
 
Contact Details: If you are interested in this role as  please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed)
 
Please Note: Rayner Personnel – Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search.
 
We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future

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