Customer Service Claims Advisor
2 months ago
Customer Service Advisor - Insurance Contractor
Office based in Swanley
Repairs and maintenance Contractor
Full time, Permanent, 40 hours a week
26,935 PA
Previous customer service experience within claims
Overview -
Working within a call centre environment, dealing with inbound customer calls from tenants relating to household repairs and ensuring complaints are resolved smoothly which have been received from a insurance company.
Key Responsibilities -
- Working within a call centre environment, dealing with inbound customer calls from tenants relating to household repairs and ensuring complaints are resolved smoothly.
- Provide our clients and customers with excellent, first contact resolution services across multiple channels.
- Taking inbound calls from tenants in relation to repair works; including raising new jobs, scheduling appointments.
- Using IT Systems to raise new repairs, book in and rearrange appointments for tenants.
- Dealing with tenant's queries over the phone and via emails effectively.
- Investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour).
- Liaising with Supervisors, Operatives and Sub-Contractors in order to provide update on repair works.
- Attending regular meetings about ongoing aids and adaptations works and managing all requested orders through to completion.
- Updating and maintaining company documents, reports and spreadsheets, including letter/email templates, complaints and satisfaction reports, and contact lists.
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Customer Service Advisor - Insurance Contractor
Office based in Swanley
Repairs and maintenance Contractor
Full time, Permanent, 40 hours a week
26,935 PA
Previous customer service experience within claims
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