Customer Service Claims Advisor

2 months ago


Swanley, Kent, United Kingdom Regen Solutions Full time

Customer Service Advisor - Insurance Contractor
Office based in Swanley

Repairs and maintenance Contractor
Full time, Permanent, 40 hours a week
26,935 PA
Previous customer service experience within claims

Overview -
Working within a call centre environment, dealing with inbound customer calls from tenants relating to household repairs and ensuring complaints are resolved smoothly which have been received from a insurance company.
Key Responsibilities -

  • Working within a call centre environment, dealing with inbound customer calls from tenants relating to household repairs and ensuring complaints are resolved smoothly.
  • Provide our clients and customers with excellent, first contact resolution services across multiple channels.
  • Taking inbound calls from tenants in relation to repair works; including raising new jobs, scheduling appointments.
  • Using IT Systems to raise new repairs, book in and rearrange appointments for tenants.
  • Dealing with tenant's queries over the phone and via emails effectively.
  • Investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour).
  • Liaising with Supervisors, Operatives and Sub-Contractors in order to provide update on repair works.
  • Attending regular meetings about ongoing aids and adaptations works and managing all requested orders through to completion.
  • Updating and maintaining company documents, reports and spreadsheets, including letter/email templates, complaints and satisfaction reports, and contact lists.
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Customer Service Advisor - Insurance Contractor
Office based in Swanley

Repairs and maintenance Contractor
Full time, Permanent, 40 hours a week
26,935 PA
Previous customer service experience within claims



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