Helpline Assistant

Thirtyone:eight, the UK’s leading Independent Christian Safeguarding charity, is looking for a Helpline Assistant. The role involves assisting colleagues within the Disclosure and Training department to provide a first-class service concerning disclosure check processing and basic training enquiries. You’ll get to work in a supportive and rewarding environment and have the opportunity to make a difference to our callers.

Job Purpose

To assist colleagues within the Disclosure and Training Department to provide a first-class service to callers concerning disclosure processing and basic training enquiries. Ensuring calls to both the disclosure service and training team are responded to within acceptable standards for time and quality and appropriately routed to either team for assistance.

Main Responsibilities

• Provide effective services within the Disclosure and Training Department, underpinned by Christian values and beliefs and that promote the Christian ethos and purpose of Thirtyone:eight in safeguarding children and adults at risk.

• Provide excellent customer service to callers enquiring about training and using the disclosure service.

• Ensure that callers receive a timely response to their calls, where they are always referred to the appropriate members of team for advice and guidance where necessary.

• Under the guidance of the Disclosure Helpline Manager, provide clear pathways to callers that identify appropriate sources of information to basic procedural queries

• Processing online disclosure application forms

• Maintaining computer records and generating emails for the provision of the disclosure service.

• Provide as part of a team, other administrative support as required. 

For more details see attachment and to apply, please visit our website.