Customer Experience Coordinator

3 weeks ago


Swanley, United Kingdom Core Group Full time

Job Title: Customer Experience Coordinator / Claims Handler

Join Our Team as a Customer Experience Coordinator / Claims Handler in Swanley, Kent

Household Insurance is a crucial lifeline for customers facing losses from events like fire, flood, accidental damage, and storms. As leaders in this specialized field, our client's team, based out of Swanley, Kent, is dedicated to supporting customers through these critical times.

About the Role: Due to growth, we are expanding our team and seeking additional Customer Experience Coordinators / Claims Handlers for our Swanley location. In this role, you'll be an integral part of a close-knit team, assisting customers throughout their claim process. It's a fast-paced position where you'll manage a diverse caseload of home insurance claims.

Key Responsibilities:

Demonstrate strong communication skills, both verbal and written.
Drive all actions to be outcome-focused.
Exhibit excellent organizational skills and maintain a tidy workspace.
Work well within a team and independently with self-motivation.
Accurately input data into various systems such as Xactware, Symbility, and other customer portals.
Act as the primary liaison between customers, the service centre, and contractors, ensuring clear and precise communication.
Schedule appointments for both reactive and planned works for trades.
Assist customers with their material choices for reinstatement works.
Handle interim invoicing for reinstatement works.
Ensure adherence to Service Level Agreements (SLA) and promptly report any issues to the Customer Experience Manager.
Deliver outstanding customer service, always remaining courteous and professional.
Analyze and correct financial data to ensure accurate projected margins and weekly updates to PMC.
Resolve customer queries and escalate complaints to the relevant Manager as needed.
Understand all contracts you are responsible for.
Issue purchase orders and communicate with suppliers as required.
Comply with Health & Safety, Environmental, and Quality procedures.
Who We're Looking For: We embrace candidates from diverse backgrounds who share our commitment to exceptional customer service. At our client's company, we value individuals who:

Possess an open, positive, helpful, and responsible attitude.
Thrive in both team and independent settings, taking initiative when needed.
Demonstrate unwavering commitment to customer interests.
Are organized, deliver high service standards, and have a willingness to learn.
Have basic IT proficiency.
What We Offer: Joining our client means becoming part of a global organization that fosters success and personal growth. Imagine a job focused on restoring buildings and their contents rather than replacing them, prioritizing sustainability and responsible resource use. Here are some benefits of being a Customer Experience Coordinator / Claims Handler with us:

29 days holiday (including bank holidays) and additional benefits.
Training Requirement: Comprehensive 2-week training in Tamworth, Staffordshire - all expenses paid. (Exact start date to be confirmed)

Additional Requirement: A DBS Check will be undertaken during the first 2 weeks of employment.

Salary: Total Salary: £26,935 per annum Hours: Monday to Friday, 8:30 am – 5:00 pm

How to Apply: For more information or to apply, contact Zana at (phone number removed) or email . Please include "Customer Experience Coordinator / Claims Handler Application" in the subject line.

Join our team and help shape positive customer experiences in the restoration and construction industry



  • Swanley, United Kingdom BELFOR UK Ltd Full time

    **Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team. The position holder will have the responsibility for the management of...


  • Swanley, United Kingdom BELFOR UK Ltd Full time

    **Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team. The position holder will have the responsibility for the management of...


  • Swanley, United Kingdom BELFOR UK Ltd Full time

    The position holder will have the responsibility for the management of specific services relating to Restoration/Reinstatement, ensuring the services are also profitable. They will show our customers how the BELFOR offering will meet their requirements by building confidence and persuading them that our services will best satisfy their needs in terms of...


  • Swanley, United Kingdom Premier Work Support Full time

    Premier work support is partnering with a well-established payroll provider, to recruit for a permanent **Registrations Co-ordinator** to be based close to Dartford. The payroll coordinator is a vital employee who will keep the smooth daily running of operations within employee registrations. This very busy role requires ownership of the registrations...

  • Claims Coordinator

    1 month ago


    Swanley, United Kingdom BELFOR UK Ltd Full time

    **Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team. The position holder will have the responsibility for the management of...


  • Swanley, United Kingdom BELFOR UK Ltd Full time

    **Job role**:You will provide support to the delivery of service in your region. You will be expected to work on administrative tasks set on a daily basis and also use your own initiative to drive efficiency in the operation alongside the regional management team. You will work closely with the in house desktop surveying team, and will support the field...

  • Payroll Coordinator

    2 months ago


    Swanley, United Kingdom Premier Work Support Full time

    Premier Work Support is partnering with a well-established payroll provider, to recruit for a permanent **Payroll Co-ordinator** to be based close to Dartford. The Payroll Co-ordinator is a vital employee who will keep the smooth daily running of operations within employee registrations. This very busy role requires ownership of the registrations process...

  • Training Coordinator

    2 months ago


    Swanley, United Kingdom United Living Full time

    Company DescriptionAt United Living, our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society.Whilst our scale gives us the ability to deliver significant projects, we pride ourselves on our agility. We work...

  • Care Coordinator

    1 month ago


    Swanley, United Kingdom Alina Homecare Full time

    Ready to take the next step in your care career? Join our Team as a Care Coordinator in Bromley! You’ll develop and grow with an award-winning Home Care company that offers great pay and lots more! Working closely with the Manager and Team, you’ll deliver the best possible services to our clients and develop your existing care skills. Bring your caring...

  • Training Coordinator

    2 months ago


    Swanley, United Kingdom United Living Group Full time

    Job DescriptionProvide effective support to the Property Services Pillar and the Learning and Development function to achieve and maintain compliance in all areas of training.Prepare and report L&D data as per the weekly and monthly schedule, which will also include attending Group L&D meetings.Pro-actively book all mandatory and soft skills training at...

  • Training Coordinator

    2 months ago


    Swanley, United Kingdom United Living Group Full time

    Company Description At United Living, our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society. Whilst our scale gives us the ability to deliver significant projects, we pride ourselves on our agility. We work...


  • Swanley, United Kingdom BELFOR UK Ltd Full time

    **Job role**:You will provide support to the delivery of service in your region. You will be expected to work on administrative tasks set on a daily basis and also use your own initiative to drive efficiency in the operation alongside the regional management team. You will work closely with the in house desktop surveying team, and will support the field...

  • Project Coordinator

    2 months ago


    Swanley, United Kingdom Riverside Environmental Services Ltd Full time

    **PROJECT COORDINATOR / OFFICE ADMINISTRATOR** **The role is ideal for someone who**: Wants to work in a happy, friendly and professional office. Would like an office in a nice quiet country location with free parking. They are organised and want to be kept busy with a variety of tasks in a friendly team of people all doing similar things. They want to do...

  • Project Coordinator

    2 months ago


    Swanley, United Kingdom Riverside Environmental Services Ltd Full time

    **PROJECT COORDINATOR / OFFICE ADMINISTRATOR** **The role is ideal for someone who**: Wants to work in a happy, friendly and professional office. Would like an office in a nice quiet country location with free parking. They are organised and want to be kept busy with a variety of tasks in a friendly team of people all doing similar things. They want to do...

  • Marketing Coordinator

    2 months ago


    Swanley, United Kingdom Calibre8 Recruitment Ltd Full time

    **Marketing Coordinator - Hybrid working in the Medical Industry** **Outline**: This is a wonderful opportunity for someone to work with a major international brand working in the medical industry. A highly respected company with a great range of award-winning products, looking for an enthusiastic person to join the Marketing team. This role has a great...


  • Swanley, Kent, United Kingdom Core Group Full time €26,935

    Customer Service Advisor Location: Swanley, South London Hours: Monday to Friday, 8:30 am – 5:00 pm Are you passionate about delivering exceptional customer service? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry. Accurately input...


  • Swanley, Kent, United Kingdom Core Group Full time €26,935

    Customer Service Advisor Location: Swanley, South London Hours: Monday to Friday, 8:30 am – 5:00 pm Are you passionate about delivering exceptional customer service? We have an exciting opportunity for a Customer Experience Coordinator to join our dynamic team in Swanley, South London, within the restoration and construction industry. Accurately input...


  • Swanley, United Kingdom Dyno-Rod Essex Full time

    **Plumbers of Varied experience** **£24000-£40,000+ on target earnings with commissions and overtime (depending on experience)** This is a full time position including PAYE salary and excellent commission structure. If you are pro-active, energetic and have the drive and determination to offer an unrivalled service for the Domestic Plumbing market You...

  • Customer Service

    1 month ago


    Swanley, United Kingdom Trimline Group Full time

    **Job Summary** Trimline Group is looking for a customer service representative with excellent communication skills. The CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re...

  • Training Coordinator

    2 months ago


    Swanley, United Kingdom Qube Recruitment Full time

    Our client is a market leader in the Built Environment with a Head Office in Swanley, Kent. As part of the ongoing growth of the company the Learning and Development team are looking to add a Training Co-ordinator to the department.Essential: * Excellent communication skill both oral and written * Ability to be flexible and able to prioritise workload *...