Customer Experience Coordinator
5 months ago
The position holder will have the responsibility for the management of specific services relating to Restoration/Reinstatement, ensuring the services are also profitable. They will show our customers how the BELFOR offering will meet their requirements by building confidence and persuading them that our services will best satisfy their needs in terms of quality, price and delivery, whilst at all times being fully compliant with all relevant legislation. They will be proactive in managing the WIP to ensure the required quality of work is achieved and safe working practices upheld.
**Duties**:
- Strong communications skills both verbal and written.
- All actions to be outcome driven
- Good organisational skills and housekeeping
- Team player and able to work on own initiative and self-motivation.
- Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
- Book appointments for both reactive and planned works electricians and plumbers
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works
- Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
- Flexibility to support across multiple contracts when required.
- Manage on call Rota for the region, ensuring all holidays have coverage.
- Attend training courses when requested
- Flexibility with working hours to support the needs of the team and customer demand
- Any reasonable management requests.
**Salary**: From £25,652.67 per year
**Benefits**:
- Company events
- Company pension
- Free flu jabs
- Life insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Swanley: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: Customer Experience Coordinator - South London
-
Customer Experience Coordinator
5 months ago
Swanley, United Kingdom BELFOR UK Ltd Full time**Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team. The position holder will have the responsibility for the management of...
-
Customer Experience Coordinator
5 months ago
Swanley, United Kingdom BELFOR UK Ltd Full time**Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team. The position holder will have the responsibility for the management of...
-
Claims Coordinator
5 months ago
Swanley, United Kingdom BELFOR UK Ltd Full time**Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team. The position holder will have the responsibility for the management of...
-
Reinstatement Coordinator
5 months ago
Swanley, United Kingdom BELFOR UK Ltd Full time**Job role**:You will provide support to the delivery of service in your region. You will be expected to work on administrative tasks set on a daily basis and also use your own initiative to drive efficiency in the operation alongside the regional management team. You will work closely with the in house desktop surveying team, and will support the field...
-
Payroll Coordinator
5 months ago
Swanley, United Kingdom Premier Work Support Full timePremier Work Support is partnering with a well-established payroll provider, to recruit for a permanent **Payroll Co-ordinator** to be based close to Dartford. The Payroll Co-ordinator is a vital employee who will keep the smooth daily running of operations within employee registrations. This very busy role requires ownership of the registrations process...
-
Care Coordinator
5 months ago
Swanley, United Kingdom Alina Homecare Full timeReady to take the next step in your care career? Join our Team as a Care Coordinator in Bromley! You’ll develop and grow with an award-winning Home Care company that offers great pay and lots more! Working closely with the Manager and Team, you’ll deliver the best possible services to our clients and develop your existing care skills. Bring your caring...
-
Reinstatement Coordinator
5 months ago
Swanley, United Kingdom BELFOR UK Ltd Full time**Job role**:You will provide support to the delivery of service in your region. You will be expected to work on administrative tasks set on a daily basis and also use your own initiative to drive efficiency in the operation alongside the regional management team. You will work closely with the in house desktop surveying team, and will support the field...
-
Project Coordinator
6 days ago
Swanley, United Kingdom CV-Library Full timeRole: Project Coordinator / Scheduler Location: Swanley, Kent Salary: £30k - £32k per Annum Our client is a fast growing well respected main contracting construction company based in Swanley, Kent. They have an excellent name in the sectors they specialise in and have won a number of awards in the last few years. An exciting opportunity has...
-
Project Coordinator
5 days ago
Swanley, United Kingdom CSC Recruitment Ltd Full timeRole: Project Coordinator / SchedulerLocation: Swanley, KentSalary: £30k - £32k per AnnumOur client is a fast growing well respected main contracting construction company based in Swanley, Kent. They have an excellent name in the sectors they specialise in and have won a number of awards in the last few years.An exciting opportunity has arisen for a...
-
Payroll Coordinator
4 days ago
Swanley, United Kingdom CV-Library Full timePremier Recruitment Group have a great opportunity for a permanent Payroll Coordinator. Main duties Import CSV files into the system while ensuring accuracy and efficiency. Collaborate closely with the Payroll Manager and the Registrations Team to ensure smooth operations. Manage your workload effectively, prioritise tasks and handle a busy...
-
Payroll Coordinator
4 days ago
Swanley, United Kingdom Premier Recruitment Group Full timePremier Recruitment Group have a great opportunity for a permanent Payroll Coordinator. Main duties Import CSV files into the system while ensuring accuracy and efficiency.Collaborate closely with the Payroll Manager and the Registrations Team to ensure smooth operations.Manage your workload effectively, prioritise tasks and handle a busy inbox.Address...
-
Relationship Development Coordinator
2 weeks ago
Swanley, Kent, United Kingdom Better Staff Recruitment Full timeOverview of Better Staff RecruitmentWe are a professional recruitment agency providing staffing solutions to businesses across various sectors.About the RoleWe are seeking a Relationship Development Coordinator to join our team at our Head Office in Swanley.Job DescriptionThe successful candidate will be responsible for providing exceptional administrative...
-
Project Coordinator | Swanley | Start ASAP
2 weeks ago
Swanley, United Kingdom CV-Library Full timeAre you an organised and driven individual with a passion for project management? We are currently seeking a talented Project Coordinator to join our clients dynamic team. As a Project Coordinator, you will play a vital role in ensuring the successful planning, execution, and completion of construction projects. If you thrive in a fast-paced environment and...
-
Project Coordinator
6 months ago
Swanley, United Kingdom Riverside Environmental Services Ltd Full time**PROJECT COORDINATOR / OFFICE ADMINISTRATOR** **The role is ideal for someone who**: Wants to work in a happy, friendly and professional office. Would like an office in a nice quiet country location with free parking. They are organised and want to be kept busy with a variety of tasks in a friendly team of people all doing similar things. They want to do...
-
Senior Project Coordinator
3 weeks ago
Swanley, Kent, United Kingdom Fusion People Ltd Full timeProject Planner/Senior Planner - Fusion People LtdOur client, a leading contractor, is recruiting for a Project Planner or Senior Planner to join their team on prestigious Rail and Civil Engineering projects.Key Responsibilities:Experienced Project Planner with a strong background in Primavera 6Previous experience working in the Rail or Civil Engineering...
-
Customer Service Advisor
5 months ago
Swanley, United Kingdom Swan Mill Paper Company Ltd Full timeJoin a really friendly team in Swanley as a Customer Services Advisor! We will consider either full-time or part-time work. Overall, the job involves dealing with a wide variety of enquiries from sales to service: - Accurately processing orders - Solving issues whilst delivering great customer service. KEY SKILLS & EXPERIENCE: - Recent customer service...
-
Customer Service Representative
3 weeks ago
Swanley, Kent, United Kingdom Asda Full timeAbout the RoleAs a Service Colleague at Asda, you will be working across various departments to ensure the efficient running of our stores. This includes serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and replenishing products on the shelves. Our customers are our priority, and we take pride in providing excellent...
-
Payroll Coordinator | Swanley | Permanent
4 days ago
Swanley, United Kingdom CV-Library Full timeJOB TITLE: Payroll Coordinator LOCATION: Rural Swanley, Kent (Due to the rural location you will need your own transport to get there) SALARY: £28,000 - £30,000 HOURS: Monday - Friday 9.00am - 5.30pm We're teaming up with our client to find a new member to join their team. They are looking for an Microsoft Excel expert, an organised...
-
Customer Delivery Driver
3 weeks ago
Swanley, Kent, United Kingdom Asda Full timeJob TitleCustomer Delivery Driver LocationSwanleyEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week22.5Pay Rate£13.21CategoryRetail Hourly Colleagues, Sales StaffOur operation runs 24 hours a day, 7 days a week, and we're looking for a flexible and organized individual to join our team as a Customer Delivery...
-
Customer Delivery Driver
3 weeks ago
Swanley, United Kingdom Asda Full timeCustomer Delivery Driver - Swanley Job TitleCustomer Delivery DriverLocationSwanleyEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week22.5Pay Rate£13.21CategoryRetail Hourly Colleagues, Sales StaffClosing Date27 October 2024 Customer Delivery DriverOur operation runs 24 hours per day, 7 days per week and with that...