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Client Services Coordinator

4 months ago

Norton, United Kingdom Andy File Associates Full time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role of

Client Service CoordinatorJob title:

Client Service CoordinatorReporting to: The Commercial ManagerOur client is creative Signage Company based in the heart of Sheffield, a branding specialist providing innovative and affordable solutions bringing ideas to life. Working within the following sectors, Exterior Signage Designs, Internal Signage, Vehicle Graphics, Window Graphics, Exhibition Graphics, and clothingRole Purpose:To assist with the day-to -day liaisons/ building client relationshipsThe coordinator between clients and internal teamsBuilding relationships with new and existing clientsAdministration support to include, project details, quotations, reports, scheduling, and feedback from clients.Key Responsibilities:First point

of contact for both new and existing clientsLiaising

with different teams within the business and suppliers outside organisations and customersClient Communication:

Serve as the primary point of contact for clients, addressing inquiries, collecting information, and providing updates on projects or services.Coordination:

Coordinate between clients and internal teams to ensure smooth execution of projects, including scheduling surveys & meetings, managing deadlines, and facilitating communication.Client Relationship Management:

Build and maintain strong relationships with clients by understanding their needs, addressing concerns, and providing exceptional service.Documentation:

Maintain accurate records of client interactions, agreements, and project details for reference and reporting purposes.Providing Quotations:

Use our internal quote software to provide quotations to clients where necessary.Feedback Collection:

Gather feedback from clients to identify areas for improvement and enhance overall client satisfaction.Administrative Support:

Provide administrative support to the client management team, including preparing reports, scheduling appointments, and organising client files.ExperienceDirect Business to Customer/B2C sales experience as you will be part of the sales team.Superb organisational skills, numerically confident and can demonstrate excellent communication ability.The ability to work in a fast-paced dynamic environment.Excellent communication skills including via the phone, e mail etc.Excellent verbal and written communication skills.Higher education is preferred.Computer skills

must be proficient with Microsoft Office, Adobe etc.Prior administrative or client services experience within a corporate organisation may be strongly desired.Experience using Xero Accounting Software is strongly preferred.A professional and friendly demeanourHave a keen eye for detailFull clean driving licence ideallyYou will be work closely with the Commercial Manager to develop your understanding of our industry and provide a first class service for our clients and customers. Industry specific training will be provided.Working hoursHours :

8.30 am

4.30pm

30 mins for lunchSalary:

£24,000

£25,000BenefitsAs a full-time employee, you are entitled to 20 + Sats.Peoples pensionLocation:

Sheffield S8

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