Client Services Advisor
7 months ago
**MAIN PURPOSE OF THE ROLE**:
The role is to be the face of the company for clients and staff.
You will be at the heart of the firm’s Client Service Centre in Chipping Norton, welcoming clients and dealing with their initial enquiries in a friendly, professional manner and in accordance with the company values. This role is one of the first touch points for prospects and has the opportunity to set the tone for the Hedges’ ‘advice for life’ journey and sales cycle that follows.
Key values are ‘surprising and delighting’ and ‘making it happen’ for our prospects and clients. You will also be assisting with the effective running of the office operations and facilities.
**ESSENTIAL CHARACTERISTICS**
- Strong and engaging communication skills, both verbal and written
- Commercial awareness
- Self-motivated with a results-driven approach
- Fast learner and passion for sales
- Ability to manage numerous requests and time demands concurrently
- Previous customer service/sales experience and use of CRM preferable
- Comfortable with tech and innovation to drive improved service delivery
- Would suit someone with experience of legal/professional services
- Highly organised
- Team Player and personable
**KEY TASKS**
- Servicing inbound prospect enquiries. Respond, engage and either qualify inbound prospects or pass to specific teams for qualification.
- Ensure prospects receive a smooth transition to becoming a client.
- Make outbound calls and receive inbound calls.
- Sharing opportunities with the management team and individuals for improved prospect & client satisfaction and service levels.
- Liaising with the marketing team on opportunities/ideas and feeding back on themes from CRM data.
- Assist in keeping the office well run, organised and ensuring the office is clean and tidy and reception stocked with literature.
- Ensuring the meeting room is clear and ready to receive clients/visitors - table clean, water refreshed, clean glasses, etc.
- That kitchen and bathroom facilities are well stocked.
- Receiving, sorting and scanning of post to the teams.
- Franking post at the end of the day.
- Maintaining and updating funds on the franking machine.
- To deal, where appropriate, with confidentiality and discretion in matters relating to work
- Arrange maintenance and renovations, as required.
- Ordering stationery and other office supplies, in accordance with budget, liaising with the Practice Manager.
- Liaise with suppliers for utilities, office supplies/equipment, cleaners, sanitary facilities, etc.
- Liaise with security companies regarding fire and security alarms/door panels and arranging repairs when required.
- Assisting the Practice Manager with other tasks relating to facilities and operations.
- Delivering high client care.
- Living our values.
- To undertake any other duties, as may be required, in relation to the general running of the office.
Hedges Law is a trading name of Hedges Law Limited.
Pay: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Free flu jabs
- Life insurance
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chipping Norton: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- client service: 2 years (required)
Work Location: In person
-
Client Service Administrator
4 days ago
Chipping Norton, United Kingdom Parke Lane People Full timeOur client is a well established and growing SME with offices on the outskirts of Banbury. They have a new permanent requirement within their Admin team for a Client Service Administrator. Reporting into the Team Leader, you will be responsible for: - Abiding by the FCA Conduct rules. - Trading: create deal sheets, place trades, authorise trades &...
-
Client Service Administrator
7 days ago
Chipping Norton, United Kingdom Parke Lane People Full timeOur client is a well established and growing SME with offices on the outskirts of Banbury. They have a new permanent requirement within their Admin team for a Client Service Administrator. Reporting into the Team Leader, you will be responsible for: - Abiding by the FCA Conduct rules. - Trading: create deal sheets, place trades, authorise trades & collect...
-
Private Client Advisor
1 month ago
Midsomer Norton, Bath and North East Somerset, United Kingdom Legal Southwest Full timeAt Legal Southwest, we are seeking a highly skilled Private Client Advisor to join our team. This is an exciting opportunity for a qualified professional to contribute their expertise in Private Client law, solid legal and Will writing experience, and tax planning skills.Key ResponsibilitiesPreparing IHT400 Inheritance Tax Accounts with accuracy and...
-
Service Advisor
1 week ago
Kings Norton, United Kingdom Vertu Motors Full time**About us** Here at Bristol Street Motors Ford Kings Norton we have a fantastic opportunity for a Service Advisor to come and join our growing After Sales team! If you wish to become part of one the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a fantastic basic salary up to £26,500 with an OTE up to...
-
Customer Service Advisor
1 month ago
Norton-Le-Moors, United Kingdom Kingdom People Full timeob Title:Customer Service Advisor All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Salary:£26,208 Location:Newton-Le-Willows Working Pattern:4 on 4 off shift pattern - 6pm to 6am or 7pm to 7am Our client is looking for an experienced customer service advisor to join the...
-
Customer Service Advisor
1 week ago
Chipping Norton, United Kingdom Jewson Builders Merchant Full time**The Role - Customer Service Advisor - Sales & Distribution** Chipping Norton at Saint-Gobain we pride ourselves on being innovative, customer-focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you're able to put your customer...
-
Customer Service Specialist Safety Products
6 days ago
Chipping Norton, United Kingdom Ernest Gordon Recruitment Limited Full time**Customer Service Specialist (Safety Products / Export)** **Chipping Norton** **£26,000 - £28,000 + 25 days holiday + pension** Are you from a Customer Services background with great French or German language skills looking to work for a long established, stable and growing business that offers the potential to train and develop your career? Do you have...
-
Customer Service Advisor
1 week ago
Chipping Sodbury, United Kingdom AWD Recruitment Limited Full timeCustomer Service Advisor who has excellent customer facing, organisational, administrative and telephone communication skills with a friendly, helpful and professional manner when interacting with customers is required for a Vehicle Servicing Department’s Reception Desk with a well-established, leading car dealership based in Chipping Sodbury, South...
-
Customer Service Advisor
3 days ago
Chipping Sodbury, United Kingdom AWD online Full time**Customer Service Advisor** who has excellent customer facing, organisational, administrative and telephone communication skills with a friendly, helpful and professional manner when interacting with customers is required for a Vehicle ServicingDepartment’s Reception Desk with a well-established, leading car dealership based in Chipping Sodbury, South...
-
Senior Service Advisor
4 days ago
Kings Norton, United Kingdom Vertu Motors Full time**About us** Here at Bristol Street Motors Kings Norton, we have a fantastic opportunity for an experienced Senior Service Advisor to come and join our well established business. If you wish to become part of one the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering £29,500 basic salary with an OTE of...
-
Client Administrator
7 months ago
Chipping Norton, United Kingdom Parke Lane People Full timeOur client is a growing business within the investment sector and located in Chipping Norton. They have a new permanent requirement within their business for a Client Administrator. Reporting into the Head of Administration, you will be responsible for: - All aspects of administration for investment, pensions, and other financial arrangements, supporting...
-
Strategic Financial Advisor
1 week ago
Norton Hawkfield, United Kingdom BrisDoc Healthcare Services Full timeStrategic Financial Advisor Opportunity at BrisDoc Healthcare ServicesWe are seeking a highly skilled Strategic Financial Advisor to join our leadership team and drive our strategic growth and financial success.About the Role:The successful candidate will work closely with the CEO, Board, and senior leadership to shape and implement the financial and...
-
Customer Service Advisor
7 months ago
Chipping Norton, United Kingdom Claims Consortium Group Full timeThis role would be ideal for someone looking to gain experience within the Insurance sector where they can develop their skills within customer service and administration. You will be proactively managing and settling a portfolio of insurance claims across homebuyer protection, gadget, household, Leisure, and property lines as efficiently and economically as...
-
Experienced Sales Negotiator
1 week ago
Chipping Norton, United Kingdom AMR - Specialist Property Recruiters Full timeA unique and exciting opportunity to join a first class independent in Chipping Norton. My client seeks an exceptional and well organised Sales Negotiator to join their thriving and expanding business. You must have a keen eye for detail, be highly professional and have brilliant customer service. Duties will includes: - Administration - Viewing...
-
Private Client Portfolio Manager
1 month ago
Chipping Norton, Oxfordshire, United Kingdom Zurich Insurance Full timeAbout the RoleWe are seeking a skilled High-Net-Worth Underwriter to join our team, who will be responsible for delivering quality and timely solutions for customers and stakeholders. This includes establishing and maintaining strong relationships with brokers and driving improvements to our portfolio.Key Responsibilities:Deliver Quality Solutions: Provide...
-
VoCoVo Technical Advisor
2 weeks ago
Chipping Norton, Oxfordshire, United Kingdom Vocovo Full timeWe're looking for a Tech Support Specialist to help us deliver top-notch service to our retail clients. In this role, you'll create custom config settings for VoCoVo solutions, assess warranties, and maintain detailed records.You'll handle customer queries via phone, email, and ticketing systems, ensuring they get the support they need quickly. Your...
-
Concierge/receptionist
2 weeks ago
Chipping Norton, United Kingdom GLL Full time**Job Title**: **Concierge/C** **ustomer Service Advisor** GLL is looking for a Customer Service Advisor at Chipping Norton Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As a Customer Service Advisor, you'll...
-
Private Client Insurance Expert
1 week ago
Chipping Norton, Oxfordshire, United Kingdom Zurich Insurance Full timeJob DescriptionWe are seeking a skilled High-Net-Worth Underwriter to join our team in Manchester or Chipping Norton. The successful candidate will have strong technical knowledge and analytical skills, with a proven track record of delivering high-quality solutions for customers in the high-net-worth market.As a High-Net-Worth Underwriter, you will be...
-
Regulatory Advisor
7 months ago
Chipping Campden, United Kingdom b3 Jobs Ltd Full time**Regulatory Advisor** up to £45,000 Homebased Food Manufacturing Job ref: 8473 **The company** **About the Regulatory Advisor job** The purpose of your role will be to help advise clients to consistently and efficiently meet complex, demanding and shifting legal requirements. **Key tasks** - To maintain and extend a high level of awareness of current...
-
Financial Planning Administrator
3 days ago
Chipping Norton, United Kingdom CAPIO RECRUITMENT LIMITED Full time**Job Title: Financial Planning Administrator** **Salary: £25,000 - £ 32,000** **Location: Oxfordshire** A developing independent, Chartered Financial Planning firm is looking to grow their friendly back-office team by adding a new IFA Administrator to the business. This firm provides independent advice across a diverse range of case types including...