Client Services Advisor

1 week ago


Chipping Norton, United Kingdom Hedges Law Full time

**MAIN PURPOSE OF THE ROLE**:
The role is to be the face of the company for clients and staff.

You will be at the heart of the firm’s Client Service Centre in Chipping Norton, welcoming clients and dealing with their initial enquiries in a friendly, professional manner and in accordance with the company values. This role is one of the first touch points for prospects and has the opportunity to set the tone for the Hedges’ ‘advice for life’ journey and sales cycle that follows.

Key values are ‘surprising and delighting’ and ‘making it happen’ for our prospects and clients. You will also be assisting with the effective running of the office operations and facilities.

**ESSENTIAL CHARACTERISTICS**
- Strong and engaging communication skills, both verbal and written
- Commercial awareness
- Self-motivated with a results-driven approach
- Fast learner and passion for sales
- Ability to manage numerous requests and time demands concurrently
- Previous customer service/sales experience and use of CRM preferable
- Comfortable with tech and innovation to drive improved service delivery
- Would suit someone with experience of legal/professional services
- Highly organised
- Team Player and personable

**KEY TASKS**
- Servicing inbound prospect enquiries. Respond, engage and either qualify inbound prospects or pass to specific teams for qualification.
- Ensure prospects receive a smooth transition to becoming a client.
- Make outbound calls and receive inbound calls.
- Sharing opportunities with the management team and individuals for improved prospect & client satisfaction and service levels.
- Liaising with the marketing team on opportunities/ideas and feeding back on themes from CRM data.
- Assist in keeping the office well run, organised and ensuring the office is clean and tidy and reception stocked with literature.
- Ensuring the meeting room is clear and ready to receive clients/visitors - table clean, water refreshed, clean glasses, etc.
- That kitchen and bathroom facilities are well stocked.
- Receiving, sorting and scanning of post to the teams.
- Franking post at the end of the day.
- Maintaining and updating funds on the franking machine.
- To deal, where appropriate, with confidentiality and discretion in matters relating to work
- Arrange maintenance and renovations, as required.
- Ordering stationery and other office supplies, in accordance with budget, liaising with the Practice Manager.
- Liaise with suppliers for utilities, office supplies/equipment, cleaners, sanitary facilities, etc.
- Liaise with security companies regarding fire and security alarms/door panels and arranging repairs when required.
- Assisting the Practice Manager with other tasks relating to facilities and operations.
- Delivering high client care.
- Living our values.
- To undertake any other duties, as may be required, in relation to the general running of the office.

Hedges Law is a trading name of Hedges Law Limited.

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Life insurance
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chipping Norton: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- client service: 2 years (required)

Work Location: In person



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